We are a busy dental office in South Mississauga. We pride ourselves in providing high-quality patient care and we take care of our patients like they are our family. The successful candidates must have a dynamic personality, friendly, professional, friendly, positive and mature. Candidates must be a self-starter, have the ability to multitask, be motivated, fine attention to detail, work well in a team and have strong organization skills. We are passionate about providing excellent customer service to our patients and we are looking for a team member to share the same work ethic.

Must have Minimum 3-5 years experience and worked with Dentrix

Hours:

- Monday, & Wednesday, 8:00 am - 5:00 pm
- Tuesday: 8:00 am - 6:00 pm
- Thursday: 9:00 am- 6:00 pm
- Friday 8:00 am - 3:00 pm
- One Saturdays/month: 8:00 am - 3:00 pm

Location: South Mississauga

Front Desk and Patient Administration

- Welcome patients and provide a professional, friendly, and positive patient experience.
- Manage incoming calls, emails, patient inquiries, and appointment scheduling.
- Maintain an organized and productive schedule, including coordinating appointments for dentists and hygienists.
- Confirm appointments, manage cancellations, and proactively fill openings in the schedule.
- Maintain accurate patient records, treatment plans, clinical notes, and financial information using Dentrix practice management software.
- Process patient payments, submit insurance claims, coordinate predeterminations, and follow up on outstanding insurance matters.
- Monitor accounts receivable and follow up on outstanding patient balances.
- Coordinate patient recalls and follow-up appointments.

Treatment Coordination

- Present and explain recommended dental treatment plans to patients in a explicit, confident, and supportive manner.
- Review treatment fees, insurance estimates, payment options, and available financing arrangements.




- Help patients understand the value and benefits of recommended treatment and address questions or concerns.
- Follow up with patients who have outstanding or unscheduled treatment plans to encourage treatment acceptance.
- Coordinate appointments for complex and multi-visit procedures, including crowns, bridges, implants, and comprehensive restorative dentistry.
- Work closely with dentists, hygienists, and dental assistants to ensure treatment plans are accurate, clearly communicated, and appropriately scheduled.
- Maintain accurate treatment estimates and monitor treatment acceptance and outstanding treatment opportunities.
- Build strong relationships with patients to support continuity of care and long-term patient satisfaction.

Dentrix and Office Operations

- Demonstrate proficiency in Dentrix, including appointment scheduling, patient records, treatment planning, insurance processing, and billing.
- Maintain accurate patient ledgers, insurance information, and treatment plan estimates.
- Generate and review reports related to unscheduled treatment, outstanding balances, and scheduling.
- Support efficient daily front desk operations and collaborate with the clinical team to maintain a smooth patient experience.
- Ensure patient confidentiality and compliance with applicable privacy requirements.

Required Qualifications

- Minimum 3 years of experience in dental administration, including hands-on treatment coordination experience.
- Strong working knowledge of Dentrix is required.
- Experience presenting treatment plans and discussing financial arrangements with patients.
- Knowledge of dental terminology, common procedures, insurance claims, and predeterminations.
- Excellent communication, organizational, and interpersonal skills.
- Ability to multitask, prioritize responsibilities, and work effectively in a busy dental practice.
- Professional, dependable, detail-oriented, and comfortable working independently and as part of a team.

Pay: $27.00-$33.00 per hour

Expected hours: 40.0 per week

Work Location: In person

📌 Dental Treatment Coordinator/Front Desk - WITH DENTRIX EXPERIENCE ONLY (Mississauga)
🏢 Clarkson Village Dental Clinic
📍 Mississauga