We're Hiring – Office & Operations Coordinator

Hilltop Plumbing & Heating Ltd.

Hilltop Plumbing & Heating is looking for a highly organized, detail-oriented Office & Operations Coordinator to join our growing team.

This is a key administrative and operational role supporting our service department and day-to-day business operations. The successful candidate will be responsible for coordinating office activities, maintaining accurate records, supporting our technicians and management team, and helping keep our operations running efficiently.

We're looking for someone who takes initiative, communicates effectively, thinks critically, and can manage multiple responsibilities in a fast-paced environment.

Key Responsibilities

- Dispatch & Scheduling: Coordinate technician schedules, dispatch service calls, and communicate job details to field staff.
- Customer Service: Handle incoming customer inquiries, provide scheduling updates, and maintain professional customer relationships.
- Timekeeping & Payroll: Collect, review, and process employee timesheets and assist with payroll administration.
- Human Resources Administration: Maintain employee files, HR documentation, and personnel records.
- Accounts Payable: Perform data entry, process invoices, and assist with accounts payable administration.
- Inventory Control: Monitor inventory levels, coordinate stock replenishment, and maintain organization of the stock room.
- Production Reporting: Generate and maintain production reports, track operational information, and provide accurate reporting to management.
- Accounts Receivable: Assist with customer invoicing, payment tracking, and accounts receivable administration.

Qualifications & Requirements

- Strong Microsoft Excel skills and confidence working with spreadsheets and data.




- Excellent verbal and written communication skills.
- Exceptional attention to detail and accuracy.
- Strong organizational and time-management skills.
- Critical thinking and problem-solving abilities.
- Ability to multitask, prioritize, and work independently.
- Comfortable working with numbers, records, and administrative processes.
- Professional attitude with a strong sense of accountability.
- Availability to work a scheduled Saturday shift approximately once every five weeks.

What We're Looking For

The ideal candidate is someone who enjoys taking ownership of their responsibilities and understands how important organization and communication are to a successful operation.

You should be comfortable switching between customer service, administrative duties, and operational coordination throughout the day. We value initiative, reliability, accuracy, and someone who looks for ways to improve processes rather than simply completing tasks.

About Hilltop Plumbing & Heating

Hilltop Plumbing & Heating is an established plumbing and HVAC service company committed to providing quality workmanship and excellent customer service. We take pride in our team and are looking for someone who wants to become an important part of our ongoing growth.

What We Offer

- Competitive wages based on experience and qualifications.
- Extended health and dental advantages.
- Paid vacation.
- A stable, full-time position with an established and growing company.
- A supportive team environment.
- The opportunity to take ownership of an important role within the business.

Interested in joining our team?

Please submit your resume and a brief introduction outlining your relevant experience.

Pay: From $26.00 per hour

Benefits:

- Casual dress
- Dental care
- Paid time off
- Vision care

Language:

- English (required)

Work Location: In person

📌 Customer Service and Operations Support (White Rock)
🏢 Hilltop Plumbing and Heating
📍 White Rock