Shift Lead – High-Risk Youth Care

Sphinx Healing Services – Edmonton, AB
Full-Time | Permanent
$22.00–$25.00 per hour

About the Role

Sphinx Healing Services provides trauma-informed, culturally responsive care for Indigenous youth across Alberta who are impacted by trauma, FASD, mental health challenges, addiction, and complex behavioural needs.

We are seeking dedicated Shift Leads to support daily residential operations, guide frontline staff during shifts, and ensure consistent, high-quality, culturally grounded care for youth in a high-risk residential setting.

This role replaces previously considered Team Manager level positions and focuses on frontline leadership rather than administrative management.

Position Summary

Shift Leads provide day-to-day leadership within the home, support staff across shifts, assist with complex youth needs, and act as the primary point of escalation during incidents.

This is a frontline leadership role focused on structure, consistency, culture, and operational support.

Shift Lead Responsibilities

- Provide leadership and support to frontline staff during assigned shifts
- Support implementation of individualized care plans for high-risk youth
- Act as shift lead during incidents (aggression, self-harm, crisis, substance use, behavioural escalation)
- Ensure trauma-informed and culturally protected care practices are followed consistently
- Support daily documentation, reporting, and house routines




- Communicate effectively with senior leadership regarding youth and staff concerns
- Support de-escalation and behaviour management strategies
- Maintain a safe, structured, and supportive residential environment

Qualifications

Required:

- Diploma or Degree in Child and Youth Care, Social Work, Human Services, Psychology, or related field
- Experience working with high-risk youth in residential or community care
- Experience in a leadership, senior, or mentoring role in youth care (asset)
- Experience working with Indigenous youth, families, or communities
- Current First Aid/CPR
- CPI / NVCI / TCI or equivalent crisis intervention certification (or willingness to obtain)
- Valid Class 5 Driver’s Licence and reliable vehicle
- Clear Criminal Record Check (Vulnerable Sector) and Child Intervention Check

Assets

- Experience in residential group home settings
- Knowledge of trauma-informed care approaches
- Familiarity with Indigenous cultural supports, Elders, or land-based healing practices

How to Apply

Please submit your resume and a cover letter outlining:

- Your experience working with high-risk youth
- Your experience in residential or group care settings
- Your experience with Indigenous communities or culturally responsive care
- Your availability and ability to work shift-based schedules

Pay: $22.00-$25.00 per hour

Benefits:

- Casual dress
- Flexible schedule
- Mileage reimbursement
- On-site parking

Work Location: In person

📌 Shift Lead (CYSW) (North Edmonton)
🏢 Sphinx Healing Services
📍 North Edmonton