Overview
We are seeking a dynamic and experienced Assistant Manager to join our restaurant team. The ideal candidate will play a vital role in supporting store operations, leading sales initiatives, monitoring food safety and ensuring excellent customer service. This position offers an opportunity to develop leadership skills within a fast-paced restaurant environment, contributing to the overall success and growth of the store. The Assistant Manager will be responsible for assisting with daily management tasks, supervising staff, and implementing strategies to enhance store performance.

The Assistant Manager position assists in managing all aspects of the restaurant’s operation in order to ensure that Tim Hortons’ standards around people, product, cleanliness and an Exceptional Guest Experience are fulfilled.

Must have a minimum of 2 years Tim Hortons Management experience.

Key Duties

- People Management
- Financial Management
- Operations Management
- Health & Safety Compliance
- Food Safety Compliance

Duties

- Assist in overseeing daily store operations.
- Supervise and motivate team members, providing coaching and training to ensure high performance.
- Communicate with all shifts on day to day operations and critical areas of focus.
- Ensure compliance with company policies, safety standards, and regulatory requirements.
- Ensure high standards of guest experience are maintained.
- Conduct recruiting activities,



including interviewing candidates and onboarding new employees.
- Handle customer inquiries and resolve issues promptly to ensure customer satisfaction.
- Maintain accurate cash handling, bookkeeping, and administrative records.
- Manage payroll, scheduling, and staffing needs to optimize operational efficiency.
- Oversee inventory management, purchasing, and pricing strategies to maintain optimal stock levels.

Skills

- Proven leadership and team management experience in restaurant or similar environments.
- Strong communication skills with excellent phone etiquette and interpersonal ability.
- Proficiency in POS systems, cash handling, and basic math skills for bookkeeping purposes.
- Experience with recruiting, training & development, and supervising staff members.
- Organizational skills with the ability to manage time effectively in a rapid-paced setting.
- Administrative experience including payroll processing and recordkeeping.
- Ability to handle multiple responsibilities while maintaining attention to detail and professionalism.

This role is ideal for a motivated individual looking to advance their career in restaurant management by leveraging their leadership capabilities and operational expertise.

Job Types: Full-time, Part time, Permanent

Pay: $20.00-$22.00 per hour

Work Location: In person

📌 Assistant Manager (Kitchener)
🏢 Tim Hortons Waterloo Region
📍 Kitchener