Lead Genesys Cloud architecture at ICBC in North Vancouver with a hybrid work arrangement focused on secure, scalable contact centre solutions. As Solutions Architect Leader, Contact Centre Solutions, you will guide strategic initiatives supporting customer experience and operational excellence. You will shape technology strategy, capability roadmaps, and integrated solutions with business leaders, technical teams, and external partners.

Key Responsibilities
- Lead technical architecture for strategic contact centre initiatives
- Develop technology strategies, capability roadmaps, and recommendations
- Define scopes, options, estimates, and delivery timelines
- Oversee solution design, configuration, integration, and deployment




- Resolve lifecycle issues and communicate with diverse audiences

Requirements:
- Five years of relevant skilled experience minimum
- Demonstrated experience with Genesys Cloud solutions
- Contact centre strategy and enterprise roadmap experience
- Experience integrating AI, automation, and emerging capabilities
- Bachelor’s degree or equivalent technical experience Bring Genesys Cloud expertise, architecture leadership, and communication skills to advance ICBC’s contact centre technology capabilities.

📌 Contact Centre Solutions Architect Leader (North Vancouver)
🏢 ICBC
📍 North Vancouver