Job Description Director, Facilities - Custodial, Grounds, Logistics and Mail and Related Services

Regular/Temporary

Regular

Location

Central Campus

Open Date

2026/10/27

Job Type

Continuing

Close Date

2026/11/10

Employee Group

TMG

Favorite Job

Department

Facilities Central Admin

Full/Part Time

Full time

Salary Grade/Band

Band O

Salary Range

$133399.00 - $200099.00 (annual)

Job Code

105020

Hiring Range

$133399.00 - $174920.00

Existing Vacancy

Yes - Backfilling as Existing

Target Number of Openings

1

35

Overview The Facility Services team proudly cares for over 67 campus buildings, encompassing approximately eight million square feet of space across 377 acres of land. Our team operates around the clock, managing over 50 active construction projects at any given time and completing more than 12,000 service requests annually. Our team of 350 hardworking, devoted, and diverse professionals takes immense pride in supporting a world-renowned teaching and research institution. We are dedicated to serving the campus community by delivering excellence across our areas of operation, developing innovative solutions and focusing on customer service. As responsible stewards of the university’s resources, we ensure the highest standards in everything we do. Facility Services includes the following offices and departments:

The Office of Sustainability, Design and Construction, Maintenance Services, Custodial and Grounds, Mail and Logistics, Utilities, and Financial Services. These teams provide essential campus services, including building maintenance, capital projects, custodial services, customer services, energy conservation, engineering design services,



finance, fleet management, grounds, mail and logistics, sustainability, utility production and distribution, and waste management and recycling. Our internal communications, human resources, finance, and information technology staff support these operations.

Job Summary Reporting to the Associate Vice-President, the Director Facilities Services - Custodial, Grounds, Logistics, Mail and Related Services, provides strategic leadership, operational oversight, and long-term planning for a diverse portfolio of essential, campus-wide services that contribute to a clean, safe, functional, and service-oriented campus environment, including custodial services across University facilities, grounds maintenance, logistics and materials-handling, mail and courier services, waste management programs, winter operations, customer-service functions and associated contracted services. The portfolio is responsible for establishing consistent service standards, and coordinating service delivery.

The portfolio provides services across academic, research, residential, athletic, administrative and public-facing University facilities and operates across multiple shifts in support of a 24-hour, seven-day-per-week campus environment.

The Director leads through a significant management structure and a large,



multi-unionized workforce of more than 200 employees, with additional seasonal staffing.

The Director leads and integrates multiple service areas through a team of managers and is accountable for the development and execution of annual operational plans, service standards, resource plans, continuous improvement strategies, and performance objectives. The Director balances operational requirements, asset and service priorities, regulatory obligations, financial considerations, risk, and client needs in making decisions.

The position provides strategic advice and recommendations to senior facilities leadership on longer-term service planning, emerging operational requirements, risks and opportunities as institutional priorities evolve.

Accountabilities Functional and Operational Leadership

Directs a complex portfolio of facilities services including custodial services, grounds maintenance, logistics and materials handling, mail and courier services, waste management, winter operations and related campus services, by integrating and coordinating operational, technical, service, or support activities to achieve departmental objectives and consistent service outcomes.

Leads custodial operations and service strategies supporting clean, safe, accessible and functional academic, research, residential, athletic, administrative and public-facing environments.

Provides strategic oversight of grounds and landscape operations, including campus grounds maintenance, seasonal requirements and winter operations.

Leads waste-management, recycling, diversion and related environmentally responsible operating practices in support of instituti

📌 Director, Facilities (Canada)
🏢 McMaster University
📍 Canada