Architect customer support workflows at Remitly using frontend, backend, and agentic AI engineering skills in a hybrid work workplace. As a Senior Software Development Engineer, you will expand Remitly's next-generation Customer Success platform. You will lead technical strategy, shape architecture, and create scalable software solutions. Your work will improve customer and agent experiences while supporting inbound contact handling and back-office automation. Key Responsibilities:

Lead technical strategy for Customer Success Technology engineering systems Shape architecture and technical roadmaps for scalable software Translate requirements into high-quality frontend and backend solutions Architect agentic AI applications and rich user experiences Troubleshoot issues and perform root cause analysis Requirements:

Bachelor's degree or equivalent work experience Six or more years of software engineering experience Leadership across frontend, backend, and user-focused development Experience leading engineers on large features Exposure to DevOps and CI/CD pipelines Bring senior full stack engineering, technical leadership, and AI development experience to Remitly's Customer Success platform.

📌 Senior Full Stack AI Engineer (Burnaby)
🏢 Careers at Remitly Nicaragua
📍 Burnaby