Location: 243 Consumers Road, Toronto, Ontario, M2J 4W8

Why this role is important? Reporting directly to the Senior Director, Enterprise Pharmacy Operations and Clinical Excellence, you will lead strategic projects that will help shape the future of pharmacy practice at Shoppers Drug Mart, Loblaw, and Pharmaprix pharmacies.

What You’ll Do:

Develop and implement the vision to enhance the patient and colleague experience in our retail pharmacy locations

Lead the development of initiatives that improve efficiencies and experience in our retail pharmacies (e.g., Rx Delivery, Pharmacy Experience Program and others)

Work with internal and external stakeholders to provide thought‑leadership on the future of Pharmacy practice and ensure scope of projects are aligned to address this

Work with cross-functional teams to get stakeholder alignment on strategic projects

Work with key business stakeholders to bring the omni‑channel Pharmacy journey to light in current retail network of stores

Work closely with Enterprise Operations Development & Systems, Pharmacy Services, Health & Wellness, Merchandising, National Operations, Professional Affairs, Loblaw Digital, Loblaw Technology, and Marketing, and other teams as necessary to realize our vision

Develop reports, presentations and content for key meetings, ensuring content and messaging are appropriate for different stakeholder groups

Manage projects: lead planning; monitor and report on progress; execute appropriate risk management, stakeholder management and change management activities; collaborate with various teams to ensure appropriate resourcing; lead design and implementation of new processes and required training; ensure proper handover at project conclusion





Travel to stores as needed to check on project progress and ensure project has traction

Provide regular project communication and status reporting

Work with appropriate parties to plan project resource requirements

Lead strategic project planning, milestone tracking, risk management, stakeholder management, workshop facilitation, design and implementation of new processes and project training, change management and hand over activities

What You’ll Need: This position requires a superior level of initiative and judgment in order to organize and prioritize tasks, workload, and projects. Courtesy, tact, and diplomacy are required in dealing with colleagues in everyday working relationships.

Degree in Pharmacy is an asset (B.Sc. Pharmacy, M.Pharm, Pharm.D., etc)

Exceptional project and change management skills

Comfortable moving from ‘Big Picture’ strategic thinking to detailed execution seamlessly

Understanding of Design Thinking principles and when to apply them.

Extensive knowledge and skill in multiple disciplines to be able to integrate them effectively, and a capacity to understand and interpret conflicting goals and needs of diverse groups.

Able to organizea diverse function of integrated units by developing plans and setting directions.

Adaptable to set and prioritize work with multiple expectations.



Able to work with diverse personalities and styles.

Able to communicate verballywith clarity in various settings (e.g., on the phone; in one‑on‑one and group settings, etc.).

Able to communicatewell in writing by composing explicit documents; facility with editing and/or proof‑reading is required.

Computer skills to create and interpret reports, documents, spreadsheets and presentations.

Strong business acumen with superior knowledge of retail pharmacy operations

Experience greater than five years in pharmaceutical/retail operations, business

Experience with HealthWATCH considered an asset

Why work at Shoppers Drug Mart? Acting as consultants, supporting internal customers and the Associate‑Owners, you will get experience unique to the retail industry while working for an award‑winning national brand. Benefit from a purchase discount program, competitive pay and online learning through Academy.

Take ownership of your work and find more ways to care about your work, co‑workers, customers and community.

How You’ll Succeed: At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture. We believe outstanding people model our values, are authentic, build trust and make connections.

Employment Type: Full time

Type of Role: Regular

Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment proce

📌 Director, Pharmacy Experience and Transformation (Toronto)
🏢 Shoppers Drug Mart
📍 Toronto