Reporting to the Director of Content, Brand, the Social Media Specialist is a key member of Manulife Canada's Brand team. The role manages and advances Manulife Canada's organic social media content stream, bringing our "One Manulife" story to life through relevant, engaging content across priority channels. This role involves both strategic planning and execution; the social media specialist liaises with marketing leads across business lines to plan our social media calendar, develops creative social-first content programs, and identifies new ways to bring Manulife's expertise and leadership perspectives to multiple audience segments. The role works closely with Communications, creative teams, executives, and internal and external business partners, and uses performance insights to strengthen content and results. **Position Responsibilities** **_Social Media Planning and Management_** + Manage the development and execution of Manulife Canada's organic social media strategy. + Lead editorial planning across our Manulife Canada social channels, balancing brand, business, audience, and reputational priorities. + Develop the social content calendar and ensure content is timely, relevant, and aligned with brand standards. + Provide guidance and recommendations to internal partners on social content, channels, formats, and best practices. **_Social Content Development and Innovation_** + Develop creative social-first content programs and multimedia formats, including video, that strengthen Manulife Canada's presence on priority channels, bring its expertise and perspectives to different audiences, and extend its social reach. + Identify opportunities to engage leaders, employees, and other internal partners in strengthening Manulife's social presence. + Monitor emerging platform and content trends, and identify opportunities to test and scale new approaches. **_Content Production and Collaboration_** + Work with writers, designers, videographers, agencies, and internal partners to develop high-quality social content. + Guide content from concept through briefing, production, approval, publishing, and optimization. + Ensure social content is clear, engaging, accessible, and appropriate for the platform and intended audience. + Look for opportunities to integrate AI tools that allow for efficiencies in workflows. + Work with optimization teams to ensure discoverability of social content. **_Performance and Governance_** + Use audience and performance insights to strengthen content planning and channel effectiveness. + Establish measures of success and provide explicit reporting on performance, opportunities, and recommendations. + Maintain effective workflows, governance, and approval processes in collaboration with Brand, Communications, Legal, and Compliance partners. + Support response planning with community management team. + Collaborate with internal teams to optimize content and maximize paid opportunities **Required Qualifications** + Three to five years of experience in social media, content marketing, communications, or a related field. + Bilingualism in English and French is required, with strong written and verbal communication skills in both languages.



+ Experience managing organic social media programs and developing content for corporate or consumer audiences. + Strong editorial judgment and the ability to translate complex topics into clear, engaging social content. + Demonstrated creativity and experience developing new content concepts, formats, or programs. + Strong knowledge of social platforms, audience behaviour, and evolving content practices, particularly on LinkedIn. + Familiarity with GEO principles and best practices + Experience working with senior leaders, cross-functional partners, agencies, and creative teams. + Strong project management and organizational skills, with the ability to manage multiple priorities and deadlines. + Experience using performance insights to guide content decisions and improve results. + High attention to detail and an understanding of content governance in a regulated environment. + Fully bilingual (French/English): The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of Quebec. **Preferred Qualifications** + Experience in financial services, insurance, health, or another regulated industry. + Experience developing executive social content or video programming. + Familiarity with social media management tools such as Hootsuite, as well as social listening and analytics tools, and AI-enabled content tools. This job description does not represent a comprehensive listing of job duties that are required of the employee performing this role. We reserve the right to change duties or assign additional duties at any time with or without notice. **_When you join our team:_** + We'll empower you to learn and grow the career you want. + We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words. + As part of our global team, we'll support you in shaping the future you want to see. #LI-Hybrid The role being advertised is an existing vacancy. **Acerca de Manulife y John Hancock** Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite http://www.manulife.com . **Manulife es un empleador que ofrece igualdad de oportunidades** En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración,



y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente. Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a [email protected] . **Referenced Salary Location** Toronto, Ontario **Modalidades de Trabajo** Híbrido **Salary range is expected to be between** $62,850.00 CAD - $104,750.00 CAD Los empleados también tienen la oportunidad de participar en programas de incentivos y recibir una compensación vinculada al rendimiento empresarial e individual. El salario real variará según las condiciones del mercado local, la geografía y factores relacionados con el puesto como conocimientos, habilidades, requerimientos, experiencia y educación/formación. Si solicitas este puesto fuera de tu ubicación principal, por favor escríbenos a [email protected] para conocer el rango salarial correspondiente a tu ubicación. Manulife ofrece a los empleados aptos una amplia variedad de beneficios personalizables, entre ellos, beneficios de salud, odontológicos, de salud mental, oftalmológicos, por discapacidad a corto y a largo plazo, cobertura de seguro de vida y por muerte accidental y desmembramiento, adopción/subrogación y bienestar, y planes de asistencia al empleado/familiar. También ofrecemos a los empleados admisibles varios planes de ahorro para la jubilación (incluidos planes de pensiones y un plan mundial de propiedad de acciones con contribuciones equivalentes del empleador) y recursos de asesoramiento y educación financiera. Nuestro generoso programa de tiempo libre remunerado en Canadá incluye feriados, vacaciones, días personales y días por enfermedad, y ofrecemos la gama completa de ausencia laboral reglamentaria. Si se está postulando para este puesto en los EE. UU., póngase en contacto con [email protected] para obtener más información sobre las disposiciones relativas al tiempo libre remunerado específicas de EE. UU. We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement (https://careers.manulife.com/global/en/talentacquisitionprivacystatement) .

📌 Bilingual Social Media Specialist (Toronto)
🏢 Manulife
📍 Toronto