ALL IN ON A REWARDING CAREER AT INLAND

Join us at Inland Truck & Equipment and go ALL IN on a career that has it all.

ALL IN ON A REWARDING CAREER AT INLAND

Join us at Inland Truck & Equipment and go ALL IN on a career that has it all.

THE OPPORTUNITY The Service Manager is a part of the dealership leadership team and will be responsible for running an efficient and profitable service department through productive staffing, customer retention, cost controls, achievement of objectives and maintenance of all service records. This position also ensures that the daily inventory of technicians’ time is consistently sold to service customers.

This position is located at our sales and service dealership in Burnaby, BC.

PAY RANGE The salary range for this position is between $100,000 - $120,000, plus bonus based on experience

Your Responsibilities

Forecasts goals and objectives for the department and strives to meet them.

Establishes and maintains valuable working relationships with customers to encourage repeat and referral business

Monitors and controls the performance of the department using appropriate reports, tracking systems, and surveys

Prepares and administers an annual operating budget for the service department.

Maintains open communications and good relationships with other department personnel - Parts, Body Shop, Sales, Administration, and Credit. Strives for harmony and teamwork within the department and with all other departments.

Maintains reporting systems required by general management

Reviews and initials all repair orders before submitting them to the warranty department,



monitoring for sales and hours relative to expectations

Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality

Ensures that all customers are greeted promptly and given fair estimates on costs and time required for repairs and maintenance.

Establishes and maintains 24-hour follow-up with all customers to confirm satisfaction with the service experience and handles any customer issues promptly

Ensures the safety of all employees by:

Maintains the company’s service vehicles by:

Ensuring that the vehicles are in good, safe running order

Ensuring that regular maintenance service is performed on the vehicles and that maintenance records are kept.

Supervisory Responsibilities

Supervises the Service Advisors and Equipment and Truck Technicians

Hiring, training, motivating and monitoring the performance of all service department staff

Ensuring every employee has a thorough understanding of his or her duties and responsibilities;

Monitoring service department employees’ daily productivity reports and corresponding payroll records.

What We Look For

High school diploma or general education degree (GED) essential





Post-secondary diploma or trades certification in a related field preferred

Heavy duty truck/equipment technical knowledge

Three years related experience and/or training

Ability to read, analyze and interpret financial reports

Strong leadership skills

Excellent customer relations skills

Strong business ethics with a professional approach at all times

Functions well with large volume and fast-paced work environment

Valid Driver's License and Passport with the ability to travel within Canada and US as needed for business meetings

Canada Benefits Package

Extended Medical (including Vision)

Dental

Prescription benefits

RRSP with employer matching program

Long Term and Short Term Disability

Life Insurance and Accidental Death and Dismemberment Insurance

Paid Time Off

On-going training opportunities

Annual boot allowance

Are you ready to go ALL IN on a career at Inland?

About Inland Inland Truck & Equipment is an industry leader in the heavy-duty truck and equipment sales, service, and parts marketplace. When we say we’re ALL IN, we mean we’re all in on you and your career. We are a great place to work-with competitive pay and benefits, mentorship, growth opportunities and a culture that prioritizes teamwork, safety, and community support. We are committed to embracing new technology, ensuring that we stay at the forefront of innovation in our industry. With 2,000 employees across 50 locations in North America, we provide exciting employment opportunities that can drive your future growth.

📌 Service Manager (Burnaby)
🏢 Inland Truck & Equipment
📍 Burnaby