Lead Home Safety operations with investigative judgment and AI workflow expertise at Opendoor, working in-office five days weekly from a talent hub. As Senior Operations Manager, you will protect people and vacant homes across Opendoor’s US portfolio while reducing fraud and misuse losses. You will manage investigators, guide complex cases, and improve operations through data, technology, AI, and automation. The work supports Opendoor’s online homeownership experience. Key Responsibilities:

Set Home Safety priorities using risk, customer impact, and financial loss Hire, coach, and develop investigators through transparent performance expectations Guide sensitive investigations and coordinate escalations with Legal or authorities Create procedures, case records,



and guidelines for consistent resolutions Build AI workflows and improve investigation tools with Engineering partners Requirements:

Experience investigating fraud, abuse, or similar risks Experience managing teams and improving performance Experience running time-sensitive operations while maintaining quality Strong evidence assessment and investigative judgment Hands-on experience building and using AI workflows Apply investigative leadership, operational discipline, and AI workflow experience to strengthen Home Safety at Opendoor.

📌 Senior Home Safety Operations Manager (Toronto)
🏢 Open Door
📍 Toronto