Purpose and Goals

The Sales Administrator for our XL Shelter division supports our XL Shelter Sales Managers with their administrative tasks and answers initial inquiries by phone and email. You filter through inquiries and determine priorities for the Sales Managers to work on. As your position will also include the functions of the company’s Receptionist, you are the first person to welcome customers, vendors, service providers, employment applicants, etc. in person, and by phone and email. You re-direct people to the appropriate colleagues, in a friendly and professional manner.

General Responsibilities

- Uphold the company’s values and culture in all relationships (staff, vendors, customers, industry colleagues), as a great place to work at and a great place to do business with;
- Uphold the company’s product and services quality image;
- Communicate openly and freely with Ownership and MT about new ideas, as well as concerns, challenges and opportunities;
- Provide support where needed, through every layer of the organization;
- Uphold Health and Safety regulations and policies in all areas (as described in our Employee Handbook).

Organizational Lines of Report

You will report to the Sales Managers and to the Commercial Director

On a day-to-day basis lines of communication will be with various colleagues, as your role is intertwined with all departments.

Main Duties & Responsibilities

- Respond to customer inquiries and maintains great customer relations by addressing and/or redirecting their concerns in a timely, adequate manner and with excellent communication;
- Communicate customer feed-back to the Sales and Management Teams;
- Assist the Sales Team with quote and order entry into our ERP system;




- Keep track of and prioritize sales leads;
- Assist the sales team with arranging and calendarizing meetings and site-visits;
- Assist the sales team with site-specific compliance and Health & Safety documentation;
- Assist the sales team with arranging for rental equipment and scheduling contract crews;
- Assist the sales team with tracking contracted labour hours and rental equipment cost;
- Welcome walk-in customers, vendors, service providers, applicants, and any other visitors;
- Answer incoming phone calls and redirect them;
- Maintain the visitor log;
- Provide visitors with safety glasses and other PPE when necessary;
- Assist with maintaining management calendars.

Qualifications & Key Skills

- Highly effective interpersonal skills to operate effectively within the company’s team and communicate with the company’s outside relations.
- College level education or equivalent experience, for critical thinking and analytical capacities;
- Excellent communicative skills, fluent in English verbally and written.
- Ability to work in teams AND independently;
- Knowledge and experience with MS Office applications;
- Ability to prioritize and work under time deadlines;
- Strong attention to detail in verifying the accuracy of orders and quotes;
- Enthusiastic demeanor and eager to take on new challenges and projects;




- French language mastery is preferred;
- Affiliation and/or general knowledge of manufacturing steel and vinyl products is preferred;
- Experience in a customer service role is preferred;
- Experience with ERP systems is preferred.

Additional Notes

- Duties are not limited to this job description. There are tasks and challenges that change from day to day and come up spontaneously. It is expected that all team members help problem-solve and work with each other and for each other as the business requires;
- Out Front Portable Solutions is organized relatively “flat” with only a few layers. Titles and Positions are necessary to understand how we’re organized, but less important on a daily basis, as we operate as a team;
- Hours worked per week can vary, depending on the week, the tasks at hand and the season. Hours per week will typically not be less than 32, and should not exceed 45;
- Our peak season spans March to May, which is when you are expected to not take (much) time off, other than for emergencies.

Pay: $24.00-$29.00 per hour

Expected hours: 35.0 – 43.0 per week

Perks:

- Casual dress
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Vision care

Ability to commute/relocate:

- Beamsville, ON: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Advanced proficiency in MS Office Suite is required
- Working knowledge of the French language is considered an asset

Experience:

- sales or office administration: 3 years (required)

Language:

- English fluently (as well as written) (required)

Work Location: In person

📌 Sales Administrator/Receptionist (Beamsville)
🏢 OutFront Portable Solutions
📍 Beamsville