Working at Trail Appliances means joining an entrepreneurial-minded, driven team dedicated to delivering an exceptional customer experience. Trail Appliances is the leading independent appliance retailer in Western Canada. We’re a fast-growing company with over 500 employees in British Columbia, spread out over 10 showrooms, 3 Outlet Centres, 3 distribution centres, and 4 offices in BC's major markets. Join our team of trailblazers

Our core values

Integrity – We do what’s right, even when no one is looking.

Improvement – We do it well. Then we do it better.

Caring – We put ourselves in others’ shoes.

Authenticity – We like people, not pretense.

Determination – We kick down walls.

Trail is seeking an experienced, hands-on

Director of Warehouse & Service Operations

to drive operational excellence across our BC warehouse and service network. This is a

true ownership role . You will be accountable for the performance, productivity, safety, and financial outcomes of

three warehouse facilities

and a

dedicated Service Operations team

responsible for reverse logistics, product repairs, parts procurement, and Return-to-Vendor (RTV).

Success in this role requires a leader who is equally comfortable

on the floor and in the data —someone who works closely with their teams, drives disciplined execution, optimizes payroll and productivity, prevents product issues, and delivers excellent service outcomes. This role partners closely with Delivery, Sales, Purchasing, Finance, Health & Safety, and Technology to support business growth and operational excellence.

What You’ll Own Warehouse Operations

Lead end-to-end warehouse operations including receiving,



storage, picking, staging, customer pickups, and outbound loading

Optimize labor deployment, schedules, and workflows to drive productivity and payroll efficiency

Ensure strong inventory controls, FIFO compliance, and high cycle-count accuracy

Reduce damages, write-offs, and inefficiencies through proactive prevention and root-cause analysis

Maintain safe, clean, and well-organized facilities that meet or exceed safety and compliance standards

Service Operations (Reverse Logistics & Repairs)

Own Service Operations, including reverse logistics, product repair, parts procurement, and RTV execution

Improve repair turnaround times and service efficiency while maintaining customer service excellenceFocus on preventing repeat product issues through upstream improvements and supplier collaboration

Maximize Service Operations income while managing cost-to-serve

Ensure RTV and supplier recovery programs are executed accurately and on time

Leadership & People Development

Lead, coach, and develop warehouse and service leadership teams through regular engagement and performance management

Be a visible, floor-present leader who sets standards, reinforces accountability, and recognizes strong performance





Build succession plans and support recruiting to ensure the right talent is in place

Foster a culture of ownership, continuous improvement, and pride in workmanship

Performance & Financial Management

Own and actively manage KPIs, including:

Cycle counting accuracy

Cost-to-serve and cost-to-move

Product damages and write-offs

FIFO compliance

Inventory turns (returns and service)

Product transfer cost optimization

Supplier bill-backs and damage allowances

Service Operations income

Review payroll, overtime, staffing levels, and productivity on a regular cadence

Lead annual budgeting, forecasting, and mid-year re-forecasting

Support CAPEX planning, asset reviews, and third-party contract negotiations

Cross-Functional Collaboration

Partner closely with Delivery Operations to align capacity and execution

Collaborate with Purchasing, Sales, Finance, Health & Safety, and Technology to resolve challenges and improve outcomes

Lead and support annual inventory counts and reconciliation

Provide clear, data-driven operational updates to stakeholders

Experience What We’re Looking For

8-12+ years of progressive leadership experience in warehouse, distribution, logistics, or service operations

Strong background in labor optimization, payroll control, and productivity improvement

Experience with reverse logistics, repairs, parts management, or service operations is a strong asset

Track record of driving measurable improvements in efficiency, cost, and service levels

Leadership & Capabilities

Hands-on, accountable leader who works closely with teams to drive results

Solid analytical and oper

📌 Director of Warehouse and Service Operations (Delta)
🏢 Trail Appliances BC
📍 Delta