Director Of Operations

RNS Health Care Services Inc.

Location: Aurora, Ontario.

Employment Type: Full-Time

Salary: $150,000 - $180,000

RNS Health Care Services Inc. is seeking an experienced and strategic Director of Operations to provide leadership across key areas of the organization, including Human Resources, Client Services Operations, Nursing & Rehab Services, and Performance Management. Working closely with the President/CEO and Executive Leadership Team, the Director of Operations will drive operational excellence, support organizational growth, and ensure our services align with RNS’s strategic priorities. This role is ideal for a collaborative leader who can turn strategy into action, lead change, strengthen operational performance, and support the delivery of quality care.

KEY RESPONSIBILITIES

Partner with the President/CEO to develop, implement, and monitor organizational strategy, priorities, and objectives, supporting enterprise-wide planning, operations, people, performance, and strategic initiatives.

Provide regular executive-level updates, analysis, reports, and recommendations to the President/CEO on organizational performance, risks, emerging issues, and priorities to support informed decision-making.

Lead and contribute to strategic initiatives, special projects, executive meetings, and organizational priorities as assigned by the President/CEO.

Exercise delegated executive authority and provide decision-making support in the President/CEO’s absence, as required.

Represent RNS with external stakeholders, funders, government agencies, healthcare partners, and community organizations, promoting the organization’s mission, vision, values, reputation, and strategic interests.





Undertake additional responsibilities and assignments consistent with the scope of the role, as directed by the President/CEO.

Operational Leadership & Service Delivery

Provide oversight and strategic direction to Client Services Operations and Nursing & Rehab department to ensure the effective, productive, and safe delivery of client services.

Ensure staffing, service capacity, scheduling, workflows, and resources are aligned with client and organizational needs.

Monitor operational performance and identify opportunities to improve service delivery, productivity, efficiency, and client experience.

Work with Client Services Managers and Nursing & Rehab Team Lead to resolve complex service delivery issues

Ensure operational plans support contractual, regulatory, accreditation, and organizational requirements.

Lead operational planning for organizational growth, service expansion, restructuring, and other major initiatives.

People & Culture / Human Resources

Provide executive oversight of the People & Culture/HR function, including Human Resources, Talent Acquisition, employee relations, performance management, organizational development, and workforce planning.

Partner with the People & Culture Leader to develop processes on recruitment, retention, employee engagement, succession planning, leadership development,



and talent management.

Review HR policies, practices, and programs such as WSIB (Workplace Safety and Insurance Board) and OINP (Ontario Immigrant Nominee Program)

Oversee the organization's employee performance management framework, including annual performance reviews.

Review workforce trends, staffing requirements, turnover, vacancies, compensation, and other KPI metrics and recommend appropriate actions.

Performance Management & Organizational Effectiveness

Provide executive oversight of the Performance Management/Operational Performance function.

Establish and monitor internal organizational KPIs, dashboards, performance reporting, and operational metrics.

Ensure teams are accountable for achieving established operational and performance targets.

Review/report trends, risks, opportunities, and areas requiring corrective action to the CEO/ Executive Leadership Team.

Oversee the development and implementation of continuous improvement initiatives across the organization.

Strategic Planning & Organizational Development

Work with the President/CEO and Executive Leadership Team to develop and execute the annual organization's strategic and operational plans.

Ensure organizational resources such as people, process and technology are aligned with strategic priorities.

Assess emerging healthcare trends, system changes, regulatory requirements, and market opportunities that may affect RNS.

Identify opportunities to strengthen existing services and develop new services based on identified client, community, and system needs.

Financial & Resource Management

Work closely with financia

📌 Director of Operations (Aurora)
🏢 RNS Health Care Services
📍 Aurora