Job DescriptionJob Description ROLE: ENGAGEMENT MANAGER
TORONTO - HYBRID (4DAYS/WK) - FULLTIME

Key Responsibilities:

- Business Development & Strategy: Identify cross-selling and upselling opportunities within existing banking accounts to drive profitable revenue growth.
- Delivery & Governance: Oversee end-to-end program delivery, ensuring performance standards and SLAs are met. Track delivery dashboards, and resolve escalations.
- Stakeholder Management: Act as the primary point of contact for client C-level executives. Build consensus and manage expectations across global, cross-functional, and vendor teams.
- Financial Oversight: Manage account-level budgets, forecasting, and profitability. Handle contract negotiations (like Statements of Work) and timely invoicing.
- Team & Talent Management:



Lead multi-location onshore/offshore teams. Drive hiring, training, capability development, and diversity goals within the banking unit.

Mandatory Qualifications:

- Domain Expertise: Deep understanding of Retail/Corporate Banking, Lending, Cards, or Compliance operations. Familiarity with digital banking ecosystems and modern tech platforms is crucial.
- Experience: Experience in IT services, consulting, or project/engagement management, specifically in the Financial Services (BFSI) sector.
- Skills: Robust executive communication, financial acumen, and ability to influence without authority.

📌 ENGAGEMENT MANAGER (Toronto)
🏢 Epsilon Solutions
📍 Toronto