Lead end-to-end service design for complex transactional digital services as a Senior UX Designer working fully onsite in Toronto. Apply user research and accessibility expertise across five onsite days weekly. This 11-month contract suits an experienced Senior UX Designer specializing in service design leadership and user experience architecture. You will shape multi-channel ecosystems, orchestrate journeys, and develop service blueprints. Collaboration spans product managers, architects, developers, QA testers, and accessibility specialists. Key Responsibilities:

Lead service design and user research across transactional digital services Develop journeys, personas, blueprints, architectures, wireframes,



and prototypes Facilitate co-design workshops and multidisciplinary alignment meetings Conduct usability testing and accessibility evaluations Contribute patterns and standards to the enterprise design system Requirements:

Experience leading service design for large-scale transactional services Expertise developing journeys, blueprints, specifications, wireframes, and prototypes Practical knowledge of AODA accessibility guidelines Practical knowledge of WCAG accessibility guidelines Experience with complex user experience architecture Bring service design leadership, research, and accessibility expertise to complex transactional services as Toronto’s onsite Senior UX Designer.

📌 Senior Service Designer Toronto
🏢 randstad canada
📍 Toronto