Contribute to the City of Hamilton, one of Canada’s largest cities - home to a diverse and robust economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometers of hiking trails and natural beauty just minutes from the downtown core, and so much more. Join our diverse team of talented and ambitious staff who embody our values of sensational service, courageous change, steadfast integrity, collective ownership and being engaged empowered employees. Help us achieve our vision of being the best place to raise a child and age successfully. #BeTheReason

Job ID #32316: Senior Business Process Analyst

Union: Non Union

Job Description ID #: 7907

Close date: Interested applicants please submit your application online at www.hamilton.ca/city-council/jobs-city by 4:00 p.m. on November 11, 2026.

Vacancy type: This posting is for an existing vacancy

Internal applicants should apply with your work e-mail address. External applicantsare considered only after the internal posting process has been completed. Only applicants chosen for an interview will be contacted.

SUMMARY OF DUTIES Reporting to the Corporate Security Planning Specialist, this position is responsible for ensuring effective daily operation, records management and analyzing and devising complex business process requirements. This includes researching and analyzing data in support of business functions, process knowledge, and systems requirements. The Senior Business Process Analyst will also assist with the development of business analytics capabilities within the Corporate Security Division.

Oversee security-related contracts, including vendor performance, service delivery, compliance monitoring, and contract administration.



Through data analysis and business process reviews, the position will identify service gaps, recommend improvements, and ensure resources and programs align with operational and organizational needs.

Develop reports and recommendations to enhance business processes, optimize security system investments, support new technology implementations, and lead requirements gathering and process design for medium- to large-scale projects across multiple functional areas.

This position will utilize a high level of professional business insight and applies highly effective relationship building and communication skills. This position will handle confidential security matters related to personnel security requirements.

GENERAL DUTIES Identify, analyze, and document business and process requirements through stakeholder consultation, document analysis, business process mapping, workflow analysis, and operational reviews.

Lead and support business process improvement initiatives by evaluating existing practices, identifying gaps, recommending solutions, and implementing operational efficiencies.

Provides input into training plans by identifying and assessing areas of improvement, needs and skills requirements.

Conduct audits and evaluations of organizational processes and practices, identifying opportunities for improvement and recommending changes that may impact operational procedures,



compliance requirements, and staff responsibilities.

Develop, monitor, and report on Key Performance Indicators (KPIs), performance measures, dashboards, and analytics to support operational decision-making and continuous improvement.

Track, evaluate, and provide recommendations based on program outcomes, operational data, and departmental strategic initiatives.

Research, analyze, and prepare reports, briefings, presentations, communication materials, and recommendations for management and stakeholders.

Critically evaluate information from multiple sources, reconcile conflicting requirements, identify root causes, and translate business needs into practical and effective solutions.

Lead the implementation of new system modules, functionality enhancements, automated processes, and technology solutions.

Support the administration, maintenance, optimization, and continuous improvement of Corporate Security technology platforms, including the Emergency Notification System and Incident Management System.

Manage and oversee security-related contracts, including vendor performance, service delivery, compliance monitoring, contract administration, and associated reporting requirements.

Maintain and coordinate document control, records management, and data governance practices to ensure compliance with legislative and corporate requirements.

Monitor system non-conformances, identify trends, assess risks, and recommend corrective actions and best practices.

Support special projects related to security operations, planning, business transformation, technology implementation, and process modernization.

Provide analytical

📌 Job ID #32316: Senior Business Process Analyst (Canada)
🏢 City of Hamilton
📍 Canada