The profile must work on two levels at once, diving into content (validating information, following up, reworking deliverables) and synthesizing complex issues for managers and senior management. Large-scale CRM implementation experience is central, with Salesforce preferred but not exclusive. The persona places as much weight on behaviours as on

experience:
openness to feedback, flexibility through iterations, anticipating risks rather than observing them. Target candidate: a senior project manager who has led at least one multi-team CRM implementation with integrations, ideally on Salesforce, and whose resume shows direct contribution to detailed deliverables. The person also shows documented interactions with decision-makers (steering committees, senior management)



and works in continuity with an existing direction rather than questioning it. Key

Requirements:
Senior project management on complex CRM implementation mandates (multiple teams, integrations, dependencies) Strategic and executive communication with managers and decision-makers Hands-on tactical leadership (structuring, organizing, following up, challenging, moving work forward) Command of schedules, dependencies, risks, decisions and commitments, with mitigation scenarios Political skill and influence without hierarchical authority Openness to feedback, autonomy, rigour, flexibility

📌 Senior Project Manager_ CRM (Montreal)
🏢 Maarut
📍 Montreal