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Job ID #32317: Senior Project Manager, Specialized Transit

Union: Non Union

Job Description ID #: A10848

Close date: November 4, 2026.

Vacancy type: This posting is for an existing vacancy

THE INCUMBENT SHALL COMPLY WITH ALL HEALTH AND SAFETY POLICIES AND PRACTICES FOR THIS POSITION AND THE WORKPLACE.

SUMMARY OF DUTIES Reporting to the Manager of Accessible Transportation Services, the Senior Project Manager, Specialized Transit, will be responsible for directing and managing all aspects of the specialized transit programs of the Section, including the shared-ride, door-to-door service and the Taxi Scrip program.

The primary responsibilities of this Senior Project Manager will be to manage specialized transit contracts, including managing and monitoring quality control programs.

The Senior Project Manager will also assist the Manager in determining capital requirements and ensuring accurate capital and operational budget development as it relates to specialized transit.

Using a "best practices" approach they will develop and deliver quality services in a timely and cost-effective manner.



They will represent the City’s interests regarding all aspects of specialized transit and related initiatives with the public, with private entities, and with multi levels of government.

They will direct and supervise staff in the Accessible Transportation Services team to ensure contract compliance and vendor performance management according to City Vendor Performance Management Program, and to ensure regular and timely tracking of specialized transit key performance indicators.

The Senior Project Manager will also work closely with peers across the Transit Division to ensure smooth delivery of integrated transit services for Accessible Transportation Services customers.

GENERAL DUTIES Lead the development, monitoring, continual improvement, and maintenance of service standards for Accessible Transportation Services.

Lead projects, conduct research and surveys, and consult on specialized transit. Write and present recommendation reports on specialized transit to various bodies, including but not limited to Council, Committees and community stakeholders.

Working closely with City Procurement staff, develop requests for proposals, tenders, and requests for information for specialized transit, evaluate consultant submissions, recommend selection and oversee consultant work/projects for specialized transit.

Negotiate, manage and administer Contracts and Agreements for all specialized transit services.





Through proactive contract administration, ensure accessible transportation services meet current and emerging legislated requirements and all service objectives of the City of Hamilton.

Development and maintain Key Performance Indicators (KPIs) for specialized transit service.

Work with Transit Support Services Quality Management to develop and maintain policies, procedures, and forms related to specialized transit service delivery and contract management.

Work with all contractors to ensure adherence to Section policies, including but not limited to vehicle safety, serious incident reporting, and management of ATS customer records, including vehicle video surveillance records.

Research and assess emerging industry trends, best practices and impending legislation in support of continuous improvement initiatives.

Work closely with Transit Strategy and Planning to model, cost and provide analysis of various service design alternatives.

Coordinate inter-regional transit matters and special and intergovernmental accessible transit projects and initiatives. Provide subject matter expertise related to specialized transit specifically, and to public transportation in general, so as to represent the City as a key public contact in all matters related to the Section.

Undertake detailed analysis of data and processes related to accessibility and specialized transit for the purpose of improving service quality and cost ensuring legislative compliance and standing the lived experience and transport needs of Hamilton residents with disabilities.

Responsible for producing, monitoring, and reviewing monthly required reports under all speci

📌 Job ID #32317: Senior Project Manager, Specialized Transit (Canada)
🏢 City of Hamilton
📍 Canada