Business Analyst / Product Owner CX & Voice of Customer (VoC) (Toronto)

Business Analyst / Product Owner CX & Voice of Customer (VoC) (Toronto)

31 Oct
|
Epsilon Solutions
|
Toronto

31 Oct

Epsilon Solutions

Toronto

Job DescriptionJob DescriptionBusiness Analyst / Product Owner – CX & Voice of Customer (VoC)
Full Time
Toronto, ON

Job Description:

• Own product backlog and requirements for customer experience, VoC, NPS, CSAT, and customer journey initiatives.
• Partner with business stakeholders to define customer measurement frameworks and improvement opportunities.
• Translate customer feedback, analytics, and business needs into prioritized features and user stories.
• Drive backlog refinement, sprint planning, UAT, and release planning with delivery teams.
• Monitor customer experience metrics and ensure business outcomes are achieved.
• Collaborate with CX, Marketing, Operations, Data, and Technology teams to improve customer journeys

📌 Business Analyst / Product Owner CX & Voice of Customer (VoC) (Toronto)
🏢 Epsilon Solutions
📍 Toronto

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