Job DescriptionJob Description Please submit candidates at market rate only

- Open Positions: 3-4
- Priority: Highest
- Hiring Urgency: Immediate
- Work Arrangement: Hybrid (3 days/week onsite)
- Client: Client (Client Project)

Senior IVR Developer AWS IVR Developer

What are the must-have skills for this role? Must have CCaaS and Amazon Connect Experience. Cisco Call Studio / Cisco CVP VXML Server, CVP custom elements (Java), Call Studio GUI, Apache Tomcat, etc. Java development with client backend integrations (HTTP REST APIs, oAuth2, XML Web Services, MS SQL Server). Knowledge of UCCE / ICM (Integration of CVP IVR Applications with UCCE Routing Scripts, DNIS ,Queuing to Skillgroup, CTI Variables, Finesse Agent Desktop).
Years of experience required for each skill? 4 Years experience in DTMF IVR development in CVP (Contact Center)

Job Description
As a member of the C&CA; team, Sr. IVR Developer will develop and support DTMF and Voice BOTs to meet the overall goal of the business and program. This role is part of a large transformational program team that will enable many lines of business in the enterprise. It is central for enabling meaningful and personalized customer experience in the assisted service channels (IVR) and will lead the organization in adopting increasingly advanced capabilities.
This role covers both Development and Support.
Build / Develop / Support DTMF and Conversational IVRs (Integrated Voice Response) BOTs and perform unit / component test aligned to business needs and in accordance with technology architecture standards
In conjunction with the Solution Architect, assist the Application Owner, Development Manager and Technical Delivery Lead by providing effort estimates for new projects and initiatives
Identify and address any issue that affects the integrity of the application (e.g.



cross-capability/release issues)
Collaborate and interact directly with design, business and technology partners. Covers technical planning, integration, systems analysis, design, development, unit and component systems testing and support-maintenance
Create and maintain quality code, ensure defect free programming consistent with standards; provide code maintenance and support during testing cycles and post-production deployment and participate in reviewing peer coding
Continuously enhance knowledge / expertise in own area and keep current with leading-edge technologies, emerging trends/developments and grow knowledge of the business, applications, infrastructure, analytical tools and techniques
Performs complex to difficult technical tasks independently and resolves highly complex and multifaceted development related problems
Ensure design leverages existing reusable components, traces back to business requirements, and that recent modules are designed with reusability in mind

Requirements
Undergraduate Degree or Technical Certificate (Graduate degree preferred)
4 years of experience in DTMF IVR application development in CVP (Contact Center)
Relevant technologies include but are not limited to:
- Cisco Call Studio / Cisco CVP VXML Server, CVP custom elements (Java), Call Studio GUI, Apache Tomcat, etc.
Java development with client backend integrations (HTTP REST APIs, oAuth2, XML Web Services,



MS SQL Server)
Knowledge of UCCE / ICM (Integration of CVP IVR Applications with UCCE Routing Scripts, DNIS ,Queuing to Skillgroup, CTI Variables, Finesse Agent Desktop)
Experience in Voice BOT development (Google Dialogflow, Client etc) is nice to have
Experience in Analysis of speech, speech repair and fine tuning of NLU is a plus
Understanding of AWS, Google Cloud and Client Azure is a plus.
High comfort level in leading the build / support (7/24/365) of highly complex and/or comprehensive applications/systems
Familiarity with tools like JIRA, Cyara and Confluence
Strength in identifying root causes and implementing targeted and controlled remediation plans
Strong verbal and written communication skills are essential
Self-motivated team player with high energy and ability to work independently as well as within a team
Hands-on experience with various SDLC including waterfall, specially agile
Experience working within a large-scale Financial Enterprise environment Interview Process

- Technical interview with the Client delivery team.
- Client interview(s) for staff augmentation roles.
- Technical discussions will focus on IVR development, Amazon Connect, AWS services, enterprise integrations, and cloud-based contact centre solutions.

Ideal Candidate

The ideal candidate is a hands-on Senior IVR Developer with strong expertise in Amazon Connect, IVR design and development, AWS cloud services, and enterprise integrations. They should have experience modernizing contact centre platforms, building scalable customer engagement solutions, and working within Agile delivery teams. Financial services experience and exposure to AI-enabled contact centre technologies will be considered strong assets.

📌 Senior IVR Developer (Toronto)
🏢 Artech
📍 Toronto