Job DescriptionJob Description Job Title: Production Support Engineer
Location: Toronto, ON (Hybrid- 4 days/week)
Employment Type: Contract
F2F interview required

Monitoring and Alerting:
Implement and maintain monitoring systems to proactively identify potential issues and alert engineers to problems before they impact users.

Incident Response:
Respond to incidents and outages, diagnose problems, and implement solutions to minimize downtime and restore service.

Automation:
Automate repetitive tasks and processes to improve efficiency and reduce manual effort.

Infrastructure Management:
Manage and maintain the underlying infrastructure, including servers, networks, and cloud resources.

Capacity Planning:
Plan for future capacity needs to ensure systems can handle anticipated workloads.

Release Engineering:
Develop and maintain processes for deploying software updates and releases.

Collaboration:




Work closely with developers, operations teams, and other stakeholders to ensure system reliability and availability.

Documentation:
Maintain explicit and concise documentation of systems, processes, and procedures.

Continuous Improvement:
Identify areas for improvement and implement changes to enhance system reliability and performance.

Skills and Qualifications:
Cloud Platform (OCP)
8 Years experience in production support handling Prod incidents.
Excellent knowledge of OCP and windows environment.
Monitoring tools ( Dynatrace )
Operating System (Windows, Linux)
Scripting (Shell Scripting, Python, Power Shell)
Database (SQL database management, MongoDb)
Container Services (Kubernetes)
Disaster Recovery Planning and execution

📌 Production Support Engineer (Toronto)
🏢 Epsilon Solutions
📍 Toronto