Job DescriptionJob Description Salesforce Support Analyst
Halifax, NS (Remote)
$30-33/hr CAD T4

What are the top 3 skills required for this role?
1. Salesforce Admin
2. SQL Server

Job Description/ Responsibilities

- -Provide L2/L3 technical support for Salesforce-Based TrackWise Digital application.
- -Analyze, troubleshoot, and resolve application, workflow, and system issues.
- -Create debug logs, investigate the system level or module level break down of flows.
- -Triage tickets and tasks every day with business and update tracker and other documents.
- -Perform Salesforce administration activities including:
- User management, roles, permissions, and access control
- Manage Workflow rules, validation rules, and approval processes
- -Coordinate with integration and external systems teams to resolve integration related issues
- -Creates the support cases with Salesforce, Client and other vendors and coordinate till closure.
- -Tracks Licenses,



Certificates and other periodic renewals and maintenances of the Salesforce and TrackWise Digital.
- -Manage access, incident, problem, and change management activities in line with ITIL practices.
- -Perform root cause analysis (RCA) and implement preventive fixes.
- -Monitor system performance, conduct health checks, and ensure regulatory compliance.
- -Handle master data and disaster recovery management
- -Support code/configuration changes for enhancements and defect fixes
- -Assist in deployments, migrations, and release activities
- -Create technical related Knowledge articles for issue resolution, Technical support documents in Service Now

Team Size : 3
Key Deliverables : TrackWise Digital Incident resolution, Knowledge Article
Addition Qualifications : Saleforce Certified/ TrackWise Digital Certified
Medical Device Domain knowledge
Team Culture : Onshore Offshore model, working with multiple vendors.

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