Job DescriptionJob Description Role Name:Production Support EngineerLocation:Toronto 4 days a week on site F2F interview requiredJOB DESCRIPTION:Capgemini is looking for a Production support Engineer to work for the Commercial Line of Business. An ideal candidate should be the one that has experience as outlined below :-

Below is the detailed Job Description:

Monitoring and Alerting:
Implement and maintain monitoring systems to proactively identify potential issues and alert engineers to problems before they impact users.

Incident Response:
Respond to incidents and outages, diagnose problems, and implement solutions to minimize downtime and restore service.

Automation:
Automate repetitive tasks and processes to improve efficiency and reduce manual effort.

Infrastructure Management:
Manage and maintain the underlying infrastructure, including servers, networks, and cloud resources.

Capacity Planning:
Plan for future capacity needs to ensure systems can handle anticipated workloads.

Release Engineering:




Develop and maintain processes for deploying software updates and releases.

Collaboration:
Work closely with developers, operations teams, and other stakeholders to ensure system reliability and availability.

Documentation:
Maintain transparent and concise documentation of systems, processes, and procedures.

Continuous Improvement:
Identify areas for improvement and implement changes to enhance system reliability and performance.

Skills and Qualifications:
Cloud Platform (OCP)

8 Years experience in production support handling Prod incidents.

Excellent knowledge of OCP and Azure Services.
Container Services (Kubernetes) is mandatory especially on Azure using CLI
Monitoring tools ( Dynatrace ), Splunk
Catchpoint
Knowledge of Chaos Engineering.
Operating System (Windows, Linux)
Scripting (Shell Scripting, Python, Power Shell)
Database (SQL database management, MongoDb)
Disaster Recovery Planning.

📌 Production Support Engineer (Toronto)
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