Lead procurement operations using Excel, dashboards, and process improvement for a Canadian banking client, working from Toronto once weekly. This 12-month renewable contract is an Operations Officer role supporting procurement service delivery. You will manage Athena chatbot activities, oversee policy compliance, and guide operational initiatives. The position requires project management, performance evaluation, change management, reporting, and process documentation experience. Key Responsibilities:





Manage steady-state Athena chatbot maintenance and issue coordination Operate procurement technology solutions and review supplier records Monitor Global Procurement Policy compliance and operational KPIs Lead cross-functional initiatives across the department Coach direct reports and assign work toward development plans Requirements:

Three-plus years as an Operations Lead Two-plus years in project management and change management Advanced Microsoft Office and Excel formula skills Two-plus years developing PowerBI or Tableau dashboards Two-plus years developing operational processes and manuals Apply procurement operations, reporting, technology, and leadership expertise as a Toronto-based Operations Officer supporting banking operations.

📌 Procurement Operations Officer Toronto
🏢 0000050007 Royal Bank of Canada
📍 Toronto