Hunter Amenities is one of the world's largest manufacturers of Personal Care Amenities with 40 years of experience in the global market. We are a highly entrepreneurial, professional, and driven organization that believes in teamwork, professional ethics, and outstanding service. Hunter is proud to be a Platinum level member of the "Best Managed Companies" program in Canada. We're looking for an enthusiastic Customer Service Representative to join our Customer Service team. Reporting to the North American Sales Manager, the Customer Service Representative provides quality customer service for major hotel chains and other customers, particularly in the areas of tracing shipments, special requests, concerns and order processing, with the result being customer satisfaction. This is an incremental headcount role that has been added to support the continued growth of the team. Final placement within the range depends on market conditions, internal equity, and the candidate's experience, skills, and qualifications. Responds promptly to customer inquiries Communicate with customers through various channels Keeps records of customer interactions, transactions, comments and complaints Acknowledges and resolves all customer complaints and/or concerns to the satisfaction of the customer and Hunter Amenities Ensure customer complaints are handled fairly and expeditiously Circulating customer complaints internally and ensures issues have been handled by all departments involved Maintains a filing system for customers' original purchase orders, special notes, tax certificates,



back-up documentation so it is easily accessible to all Hunter employees Provides feedback on the efficiency of the customer service process Ensures customer satisfaction and provides professional customer support The Customer Service Representative may be asked to support data-updating projects for the North American Sales Manager 1-3 years in a customer service role ~ Ability to stay calm when customer issues ~ Comfortable using computers including Microsoft Office programs An excellent company-paid benefit package including health, dental, life, a matching group RRSP, skills development, and training reimbursement. Hunter Amenities' global headquarters is in Burlington, Ontario where we manufacture one of the richest portfolios of licensed amenity brands for our 5
- and 6-star global hotels, boutique hotels, spas, cruise lines and retail clients. Hunter has built a broad retail portfolio, creating both private labels and branded beauty products of the highest quality. Hunter Amenities International Ltd. is an equal prospect employer. Hunter does not discriminate on the basis of race/religion/sex/national origin/veteran/disability/sexual orientation/gender identity, or any other characteristic protected by current law. Hunter Amenities is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act ('AODA'). If you require accommodation for disability during any stage of the recruitment process, please notify Human Resources at 1-(phone hidden).

📌 Client Service Representative (Canada)
🏢 Hunter Amenities International
📍 Canada