Counter Customer Service Representative (CCSR) Graybar Canada is looking for peoplewith a desire to start a long-lasting career at one of the oldest and largest wholesale electrical distributors in Canada. Graybar Canada is a leader in the distribution of high quality electrical, automation and telecommunications products that supports these operations through related supply chain management and logistics services. No Evening or Weekend Shifts TELUS Health Virtual Care Cost shared Health and Dental Benefits Life & AD&D; Insurance Long Term Disability Advantages Corporate Fitness Membership Program Computer Purchase Plan Service Awards Program The Counter Customer Service Representative (CCSR) provides our customers with a high customer service level which includes effectively handling customer inquiries and order processing. The CCSR delivers the highest quality customer care following corporate objectives and revenue goals. Sell merchandise to customers over the counter, ensuring that every customer experience meets Graybar Canada's quality standards. Provide technical support on product selection and application. Maintain quality service by following organization standards. Maintain inventory controls by collecting stock location orders and printing requests.



Provide customer feedback to the Branch Manager in a timely fashion. Regularly assist in the warehouse to help receive, pick and ship out the product. Prepare orders by processing requests and supply orders, pulling materials, packing boxes, placing orders in the delivery area. Must be willing to participate in a rotational schedule for handling emergency after-hours calls. One to three years of related warehouse/customer service experience desired in a distribution setting is considered an asset. Knowledge of data and communications and electrical products is preferred. Ability to prioritize work and be flexible. Possesses solid relationship-building skills to cultivate and develop customer loyalty. Strong customer service and troubleshooting skills are a must. Willingness to gain technical knowledge by attending educational workshops and reviewing publications. Proven proficiency with Microsoft Office products, including Outlook, Excel, Word and PowerPoint. If you are highly motivated and have a passion for customer service, and are looking for a fun, rewarding career, we would be pleased to talk to you about joining Graybar Canada.

📌 Customer Service (Canada)
🏢 Graybar Canada
📍 Canada