Location:
Toronto, Montreal, Winnipeg IGM Financial Inc. is a leading wealth and asset management company in Canada, managing approximately $310 billion in assets as of December 31, 2025. It offers financial planning and investment services to over two million Canadians through IG Wealth Management and Mackenzie Investments.

Division: IGM Human Resources

Location:
Toronto, Montreal, Winnipeg IGM Financial Inc. is a leading wealth and asset management company in Canada, managing approximately $310 billion in assets as of December 31, 2025. It offers financial planning and investment services to over two million Canadians through IG Wealth Management and Mackenzie Investments. Founded in 1926, IG Wealth Management is a key part of IGM's business model, providing comprehensive wealth management services to Canadian financial advisors and their clients. With a vision to inspire financial confidence, IG Wealth Management is recognized as one of Manitoba’s Top Employers, Canada’s Top 100 Employers, and Best Diversity Employers, aiming to innovate the industry and support Canadians in achieving their financial goals. Join our team to engage in continuous learning and skill development in a supportive environment. Experience the best of both worlds with our hybrid work environment, where you spend three days a week in the office, connecting, collaborating, and enjoying quality time with your amazing colleagues Our Values: Be better; we strive for improvement in everything we do. Be accountable; we foster clarity and are empowered to act responsibly. Be a team; we are united to drive collective impact to achieve our goals.

The Role:

This is an opportunity to shape how HR works and how people experience HR at IGM. As AVP, HR Services Delivery and Technology,



you will help turn our future-state service model into a practical, multi-year roadmap and lead the evolution of the technology and services that support it. You will bring together HR service delivery, HR operations and HR technology so that people can find answers, complete transactions and access support with less friction. You will work closely with the HR Leadership Team, HR Centres of Expertise, Technology, Risk, Legal, Compliance and business leaders to simplify work, clarify ownership and use technology where it creates real value. Your work will directly influence employee and leader experience, service quality, operational efficiency and HR’s capacity to focus on higher-value work. It is a role for a leader who is comfortable connecting strategy to execution and building the capabilities, governance and teams needed to make change stick.

Key Responsibilities

- Partner with HR Leadership and the Centres of Expertise to implement the future service model, moving appropriate work into scalable self-service, automated and centralized delivery while maintaining clear tiering, ownership and escalation paths.
- Translate HR priorities into an integrated roadmap across SAP SuccessFactors, ServiceNow and other HR platforms. Reduce fragmentation, duplicate entry and unnecessary hand-offs so HR feels like one connected experience.




- Lead the implementation and ongoing evolution of ServiceNow as HR’s digital front door. Simplify processes, strengthen knowledge management and expand automation and AI-enabled services while preserving appropriate controls and human judgment for complex or sensitive matters.
- Provide business leadership and oversight for the HR technology portfolio, holding internal teams and delivery partners accountable for execution, platform health, adoption and value realization.
- Set meaningful service standards and measures for case resolution, service levels, experience, quality and risk. Use operational data and feedback to identify root causes, reduce recurring demand and continuously improve services.
- Build effective partnerships across HR, Technology, Risk, Legal, Compliance and the business. Operationalize agreed governance and decision rights, and lead the change required to adopt new ways of working.
- Lead a multidisciplinary HR Services & Technology organization and develop the leaders, digital, service and analytical capabilities needed to operate as an integrated, employee-focused function.

Required Qualifications

- Undergraduate degree in Human Resources, Business Administration or a related field.
- 12+ years of progressive leadership experience in HR operations, service delivery, HR technology or a related field within a large, complex organization, including enterprise transformation and team leadership.
- Demonstrated experience in service ownership, operating model design, technology roadmap ownership, data-led service leadership, and risk and governance leadership.
- Solid change leadership and executive influence, with the ability to work across functions and estab

📌 AVP HR Service Delivery (Quebec City)
🏢 IG Wealth Management
📍 Quebec City