Customer Service and Administrative Support Contract duration: As soon as possible Are you passionate about customer service and committed to delivering an outstanding experience to sales professionals in the financial services industry? Do you have a natural ability to build trusted professional relationships and want to contribute to an evolving network? As a Career Network Specialist, you will play a key role within the Career Network's service and sales support centre. You will help ensure that requests received by phone and email are handled thoroughly and efficiently, supporting the sales force with administrative activities related to individual savings and retirement products. As a Career Network Specialist, you will be at the heart of our mission. Respond accurately to inquiries and support the sales force with administrative processes related to individual savings, in compliance with the manufacturer's processes and the firm's obligations regarding sales and transactions on in-force contracts, without providing advice on products or taxation Understand the needs of the sales force, take full ownership of their requests, and ensure their satisfaction Participate in ongoing training to stay up to date on current internal policies and procedures and maintain a strong knowledge of systems Work in a hybrid environment, with an in-office presence of two days per month. The 35-hour workweek follows a rotating schedule between 8:30 a.m. The clientele served consists of the sales force Holds a college diploma (DEC) in Administration or a related field,



along with two years of relevant experience Is recognized for their autonomy and excellent customer service skills Has an intermediate level of English proficiency, as the role involves handling a wide variety of calls, responding verbally and by email to requests and complex questions in English, and interacting with unilingual English-speaking advisors and partners across Canada on a daily basis or several times a week The opportunity to work in a hybrid environment supported by flexibility and access to inspiring and innovative workspaces Competitive benefits, including group insurance, a competitive pension plan, vacation, telemedicine, an employee and family assistance program, discounts on iA products, and more With over $235 billion in assets, we're a key player in the financial services industry in Canada and the United States. Because, for over 130 years, we have believed that it's by supporting our employees and surrounding ourselves with the most reputable leaders in the industry, we will continue to innovate. Our commitment to Diversity and Inclusion At iA Financial Group, we support and celebrate diversity. We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability. Please note that if you need help or assistance to make the recruitment process more accessible for you, write to us . Someone from our team will be happy to assist you.

📌 Network Support Administrator (Canada)
🏢 Industrial Alliance Insurance and Financial Services Inc. -
📍 Canada