Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; With our global teams,industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers. MSX International is currently seeking candidates to function as Subject Matter Experts that will support the activity of the Field Service Development Managers in each assigned region. Implement service strategies with dealership personnel to grow the business, increase dealer profitability, customer satisfaction, and customer service retention. Implement, train and monitor dealers on service lane processes. Become a center of expertise with the following service lane tools: Service Workbench (SWB) and Online Service Scheduling (OSS). Assist dealers in improving LOF/MPVI cycle times to under an hour Track metric progress of assigned dealers within a geographic area of responsibility, while qualifying and evaluating new candidates for service strategy implementation Ensure dealer processes are in place to gather local competitive data Ensure proper Business Development Center (BDC) service department integration Interface with District Sales, Service, Parts and Zone management to insure cross communication of dealer process changes underway and any opportunities for improvement Share best practices, ideas, success stories and analysis techniques via the SDM forum Position requires 90% travel time College degree (Associate's or Bachelor's) is preferred but not required. Previous automotive experience, with 1 year of fixed operations or equivalent experience.



Considers the impact of customers in the decision making processExcellent communication skills; Must be a good listener as well as a good communicator both in person and over the phone. Must have appropriate writing skills when communicating messages and reports. Must be computer literate and have experience with Microsoft Office productsAppreciates challenges and is always looking for new learning experiencesIs creative in problem resolution and demonstrates the ability to think "out of the box", makes it a priority to solve the customer issuesAbility to overcome objections and obstacles during day to day activities. Ability to train groups or individuals as required in a manner that allows training to be retained. Overall knowledge of how the different departments within an automotive dealership interactsUnderstands the importance and meaning of good customer service and consistently demonstrates the best customer possible in accordance with the stated goals. Demonstrates a friendly and positive attitude with customers and co-workers. Knowledge and operation of Service Tools currently being utilized in dealerships today. (Service Workbench, Service Edge, X time service scheduling, etc...)Additional InformationThe wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets, experience and training, and other business and organizational needs. MSX International is an Equal Employment Chance Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.

📌 Customer Service Officers (Canada)
🏢 MSX INTERNATIONAL
📍 Canada