Use bilingual French and English communication with data analysis to investigate benefit-plan fraud and abuse in Manulife’s hybrid Montreal workplace.

The E-Commerce Control Auditor, Investigation Services supports Customer Experience Investigation Services at Manulife. You will apply Group Benefits knowledge, research, problem solving, customer service, investigation, and decision-making skills. Your work helps identify, investigate, and prevent fraud and abuse against benefit plans while supporting investigative projects and initiatives.

Key Responsibilities:

- Profile risk-based data to identify trends and outliers
- Lead and support audit programs and investigations
- Prepare criminal and regulatory complaints
- Interview plan members, providers,



and other stakeholders
- Create written audits and related correspondence

Requirements:

- Bilingual French and English communication is required
- University degree or equivalent work experience
- Knowledge of Group Advantages is preferred
- Intermediate Excel and data mining skills are preferred
- Investigation skills with strong attention to detail

Apply bilingual communication, investigative judgment, and data analysis to protect benefit plans through Manulife’s Montreal team.

📌 Bilingual Fraud Investigation Auditor (Montreal)
🏢 Manulife/John Hancock
📍 Montreal