Lead patient support operations at McKesson Canada with case management and contact centre expertise, working remotely from anywhere in Canada.

This supervisor provides daily leadership for healthcare and pharmaceutical patient support programs. You will coach teams, manage scheduling, monitor quality, and support timely patient service. The work includes workforce planning, escalated inquiries, and cross-functional collaboration.

Key Responsibilities:

- Lead teams delivering patient support and case management services
- Manage schedules, staffing, resources, and program coverage
- Handle escalated patient, provider, and program inquiries
- Monitor quality, productivity, attendance, and service-level metrics
- Support training, coaching,



and continuous improvement activities

Requirements:

- Three or more years of relevant healthcare or patient-support experience
- Previous supervisory or people-management experience
- Pharmaceutical, specialty healthcare, or Patient Support Program experience
- Knowledge of reimbursement, insurance, assistance, or medication access
- Microsoft Office experience, including Outlook, Word, and Excel

Apply patient support leadership, workforce scheduling, and quality monitoring expertise to McKesson Canada’s healthcare programs.

📌 Patient Support Program Supervisor (Montreal)
🏢 McKesson Medical-Surgical
📍 Montreal