Senior QA Tester (10+ years) to lead test planning and create UAT test cases in support of a contact center migration from on-premise to Genesys Cloud

Job Type: Contract

Positions to fill: 1

Job End Date: Mar 31, 2027

Pay Rate: Daily: Negotiable

Job ID: 155825

Our federal public sector client is seeking a Senior QA Tester L3 (10+ years) to lead test planning and create UAT test cases in support of a contact center migration from on-premise to Genesys Cloud

Join a large-scale modernization program migrating 14 contact centres to Genesys Cloud within a federal public sector workplace. This role leads test planning and coordination, develops detailed manual test cases and scripts, manages walkthroughs and reviews, and readies UAT coverage across multiple migrations. Expect a high-volume, hands-on workload with approximately 800 test cases per centre (11,000+ overall), detailed Excel documentation, and tight deadlines. You will support defect tracking, progress reporting, and UAT execution support in a fast-paced,



detail-driven setting.

Contract, Remote

Must Haves

- Reliabilitysecurity clearance
- Canadian Degree in IT or related to IT (WES equivalency accepted)

Nice to Have

- Genesys Cloud, IVR systems, or contact centre applications exposure
- Azure DevOps and Microsoft Copilot to support testing and documentation

Responsibilities

- Lead test planning and coordination of CCM testing activities
- Supervise testing in accordance with the plan
- Manage and monitor test plans for various levels of testing
- Manage walkthroughs and reviews related to testing and implementation readiness
- Develop test scenarios and test scripts
- Establish and operate interoperability testing procedures to ensure interaction and co-existence conform to departmental standards

Disclaimer: AI may be used in evaluating candidates. This posting is for an existing vacancy.

📌 Senior QA Tester (Montreal)
🏢 S.i. Systems
📍 Montreal