Transform service models remotely with Manulife by applying impact assessment and operational planning across changing programs, products, and customer journeys.

This senior individual contributor evolves and operationalizes Manulife’s FutureChoice service model. The work spans Retirement and other business teams, aligning requirements, decisions, priorities, and governance. No direct people-management responsibilities are included.

Key Responsibilities:

- Assess changes across experiences, processes, technology, data, controls, and readiness
- Identify gaps, requirements, dependencies, decisions, and prioritized recommendations
- Maintain service-model documentation and decision traceability
- Facilitate working sessions and operating-model governance




- Coordinate workstreams and deliverables against program milestones

Requirements:

- Progressive experience in service-model design or service transformation
- Strong impact assessment, gap analysis, and requirements-definition skills
- Ability to influence across functions without formal authority
- Experience across Product, Technology, Operations, Sales, and Service
- Robust communication, facilitation, organization, and prioritization skills

Bring service transformation, analytical, and stakeholder-management expertise to operationalize Manulife’s FutureChoice model remotely from Ontario.

📌 Senior Service Transformation Manager (Montreal)
🏢 Skillhub Solutions
📍 Montreal