Technical Account Managers in Montreal guide API integrations and platform adoption for Light & Wonder’s Infinity platform. Support operators through customer-facing technical leadership.

This customer-facing technical role supports operator integrations across wallet and API services, game launch, client management, promotions, and jackpot features. You will advise technical and product stakeholders, manage operational health, and represent customer needs internally. The role focuses on adoption, stability, and long-term platform success, not sales.

Key Responsibilities:

- Act as primary technical liaison between operators and Light & Wonder
- Guide wallet, API, frontend, promotion, and jackpot integrations
- Monitor integration health and identify operational risks early




- Coordinate escalations across Engineering, Product, and Operations
- Translate operator feedback into actionable internal insights

Requirements:

- Three or more years in technical customer-facing roles
- Hands-on REST/HTTP API integration and troubleshooting experience
- Structured live-system troubleshooting using logs and evidence
- Qualified communication with senior technical decision-makers
- Bachelor’s degree or equivalent practical experience

Bring API integration, incident leadership, and customer advocacy skills to strengthen Infinity platform success for Light & Wonder operators.

📌 Technical Account Manager Infinity Platform (Montreal)
🏢 Amazon Web Services Canada
📍 Montreal