IT Support Specialist

Location:
Waterloo, Ontario, Canada

Job Type
Full Time (Contract-Based)

Experience:
3–5 Years Job Overview We are looking for an experienced IT Support Specialist to provide Level 2 technical support for end-user computing environments. The ideal candidate should have solid troubleshooting skills and hands-on experience with Windows systems, Microsoft 365, endpoint management, and enterprise IT support.

Key Responsibilities
• Provide L2 support for desktops, laptops, printers, and peripherals.
• Troubleshoot Windows 10/11, hardware, software, and application issues.
• Support Microsoft 365, Outlook, Teams, and Active Directory.
• Work with SCCM/MECM and Microsoft Intune for endpoint management.
• Troubleshoot LAN, Wi-Fi, VPN, DNS, and connectivity issues.
• Manage incidents and service requests using ITSM tools such as ServiceNow.




• Handle escalations, device imaging, software deployment, and patch management.
• Maintain documentation and ensure SLA compliance.

Requirements:
• 3–5 years of experience in EUC, desktop support, or IT support.
• Strong knowledge of Windows OS, Microsoft 365, and Active Directory.
• Hands-on experience with Intune, SCCM, and ServiceNow.
• Excellent troubleshooting and communication skills.
• Ability to provide onsite technical support independently. Interested candidates: Please share your updated CV via direct message or comment below. #Hiring #EUC #EUCEngineer #DesktopSupport #ITSupport #TechnicalSupport #ITJobs #MicrosoftIntune #SCCM #ServiceNow

📌 Information Technology Support Specialist (Waterloo)
🏢 Sharp Brains
📍 Waterloo