Program Manager to lead customer onboarding, acquisition, engagement, and loyalty transformation initiatives across Digital Banking

Our financial services client is seeking a Program Manager to lead customer onboarding, acquisition, engagement, and loyalty transformation initiatives across Digital Banking

Join a large-scale digital transformation initiative focused on improving customer onboarding, acquisition, engagement, and loyalty experiences within a regulated financial services environment. This role leads complex cross-functional programs spanning Product, Technology, Digital, Operations, Risk, and Customer Experience teams while supporting customer-focused transformation across digital channels. The position offers visibility across enterprise stakeholders and ownership of strategic initiatives tied to customer growth and digital experience modernization.





Contract, Toronto, Hybrid

Must Haves

- 10+ years in Technical Program Management, Program Management, Project Management, or Transformation Delivery
- Delivery of complex digital transformation initiatives across business and technology teams
- Experience managing cross-functional stakeholders , executive communications, governance, risks, issues, and dependencies
- Experience within banking , fintech, insurance, telecommunications, retail, or other customer-focused industries
- Robust understanding of Agile , Waterfall, and hybrid delivery methodologies

Nice to Have

- Customer onboarding initiatives
- Digital

📌 Program Manager to lead customer onboarding, acquisition, engagement, and loyalty transformation initiatives across Digital Banking (Toronto)
🏢 S.I. Systems
📍 Toronto