What You Will Do :

- Monitor, triage and respond quickly to incoming requests related to IT issues.
- Provide Onboarding and system setup for new employees
- Document and monitor IT assets
- Troubleshoot break and fix issues for the helpdesk on OSx, Windows 10, Windows Server
- Remove users and licenses as needed.
- Sign-out and track company devices given out to company staff.
- Diagnose minor/major network issues
- Engage higher level support/vendors as needed

What You Will Bring :

- Excellent communications skills
- Office 365 administration/Exchange
- Windows Server Active Directory administration
- Windows 10/OSX/Office 365 administration/Exchange
- Basic networking knowledge with DNS/DHCP/VPN/Subnetting

Bonus Points Awarded :

- 1-2 years of experience as IT Support or IT Helpdesk
- Linux experience, Windows 70-4** certifications
- Networking certs CCNA, JNCIA, etc...
- Media storage experience AVID, Isilon/Powervault
- Experience with IT Ticketing Systems
- ITIL knowledge/Change management

What’s In It For You :

- Work alongside storytellers, makers and innovators as part of Canada’s leading multi-platform entertainment studio
- An amazing opportunity to build experience and expand your network




- Includes extended health care (dental, vision, etc.).
- Enjoy a fun, dynamic, fast paced setting with a great culture

BC residents will be preferred. Must be Canadian resident.We thank all applicants for their interest, but only those selected for interviews will be contacted.

About Us : Wind Sun Sky Entertainment is a Canadian multimedia company led by former Lucas Film executive, Catherine Winder ( Star Wars: The Clone Wars, Ice Age, The Angry Birds Movie 1 & 2, Invincible ). Based in Vancouver and L.A., Wind Sun Sky Entertainment (WSS) builds creator-driven franchises for the global marketplace, producing in all mediums including interactive, film, television (live action and animation), podcasts, mobile apps and games. WSS has recently produced _Invincible _an animated dramatic adaptation of Robert Kirkman’s comic book for Amazon Prime; Audibles podcast Death By Unknown Event; the Live & Interactive Event Series My Singing Monsters: Fandemonium; and the Roblox game and YouTube series JunkBots.

Job Types : Full-time, Permanent, Internship / Co-op Contract length: 12 months

Schedule:

- 8 hour shift

📌 IT Help Desk Support (Vancouver)
🏢 Wind Sun Sky Entertainment
📍 Vancouver