Job Title : Drop-In Centre Support Staff Location : 24 Energy Court Hours : 8-24 hours per week. $25.00/hour. 8:30 am - 9:30 pm Evenings and weekends are required. Reports To : Drop-In Centre Supervisor

Position Overview : The Drop-In Centre Support Staff is responsible for providing compassionate, hands-on support to guests of the Drop-In Centre. This role involves creating a welcoming and safe environment, assisting with the provision of basic needs, and connecting guests with resources and support services. The Support Staff will work closely with the Drop-In Centre team to ensure that guests receive the care and assistance they need during their time in the space.

Key Responsibilities : Guest Intake and Registration :

- Welcome guests in a respectful and non-judgmental manner, ensuring they feel comfortable and supported upon arrival.
- Conduct guest intake, including basic information gathering and needs assessment, while respecting guest confidentiality.
- Explain Drop-In Centre policies and procedures, ensuring guests understand the rules and services available.

Supportive Engagement and Assistance :

- Build rapport with guests, offering support, guidance, and a listening ear as needed.
- Assist guests with accessing services such as food, hygiene supplies, and hydration.
- Provide emotional support and engage with guests in a compassionate and respectful manner, recognizing the challenges they may be facing.

Basic Needs Provision :

- Assist in the preparation and distribution of snacks, ensuring that guests have access to nutritious food throughout the day.
- Distribute hygiene supplies and other essential items to guests as needed.
- Help maintain the cleanliness and orderliness of the Drop-In Centre, including common and seating areas.

Crisis Intervention and Conflict Resolution :





- Identify and respond to situations involving guests in distress, using de-escalation techniques to address conflicts and maintain a secure environment.
- Coordinate with security personnel and other staff to manage challenging behaviours and ensure the safety of all guests and staff.
- Assist in connecting guests to additional support services, such as mental health or addiction resources, as appropriate.

Resource Navigation and Referrals :

- Provide information and referrals to guests seeking additional services, such as housing support, healthcare, or addiction treatment.
- Assist guests with navigating available resources and services within the Drop-In Centre and the broader community.
- Work with the Drop-In Centre Supervisor and other team members to coordinate follow-up care and support for guests in need.

Team Collaboration and Communication :

- Work collaboratively with other staff, volunteers, and community partners to ensure coordinated service delivery and support.
- Participate in team meetings and training sessions, sharing insights and feedback to improve service quality and guest experience.
- Communicate effectively with the Drop-In Centre Supervisor and other team members regarding guest needs, incidents, or concerns.

Documentation and Reporting :

- Maintain accurate records of guest interactions, services provided, and any incidents or concerns,



following organizational policies.
- Complete necessary documentation for referrals and service coordination.
- Report any safety or security concerns to the Drop-In Centre Supervisor immediately.

Health and Safety :

- Follow all health and safety protocols to ensure a safe environment for guests and staff.
- Provide basic first aid or connect guests to appropriate medical care as needed (training will be provided if necessary).
- Monitor the facility for any safety hazards and report maintenance or safety issues promptly.

Qualifications : Experience : Previous experience in social services, community work, or with marginalized populations is preferred. Experience in a shelter, drop-in centre, or similar environment is an asset.

Skills : Strong interpersonal and communication skills, with the ability to engage and build trust with diverse individuals. Ability to handle challenging situations with empathy and professionalism.

Training : Training in trauma-informed care, conflict resolution, and harm reduction is preferred (training can be provided). Certification in First Aid, CPR, and Naloxone administration is an asset.

Knowledge : Understanding of issues related to homelessness, substance use, and mental health is beneficial.

Attributes : Compassionate, patient, and non-judgmental demeanor. Ability to work effectively in a team and maintain a positive attitude in a dynamic environment.

Physical Requirements :

- Ability to stand, walk, and perform light physical tasks for extended periods.
- Ability to assist with setting up seating areas and moving supplies as needed.

Additional Information : This position requires flexibility, as duties and responsibilities may change

📌 Part-time Drop-in Centre Support Worker (Greater Sudbury)
🏢 The Go-Give Project
📍 Greater Sudbury