Job Information

Job Requisition ID: 82655 Ministry: Treasury Board & Finance Location: Edmonton Full or Part-Time: Full Time Hours of Work: 36.25 hours per week Permanent/Temporary: Permanent Scope: Open competition (multiple positions) Closing Date: May 7, 2026 Classification: Program Services 1 (PS 1)

Salary : $2,366.06 to $3,079.52 bi-weekly ($61,754 - $80,375/year)

Treasury Board and Finance, Edmonton - Tax and Revenue Administration (TRA)

Tax and Revenue Administration is responsible for the collection of revenue and the administration of Alberta’s tax, revenue and related benefit programs. The focus of our organization is to ensure a fair, efficient and effective provincial tax and revenue system. Our organization offers a balance between work and your home life and provides options for flexible work arrangements.

- Role Responsibilities : Are you interested in working within a client-focused team involved in filing compliance and collection of monies? As a Compliance Officer (Tax Collections), you will manage a caseload of files, contact clients to clarify requirements, negotiate payment and filing arrangements, proceed with legal actions as required, and document decisions.

- Your day-to-day work will include:

- Contacting taxpayers and debtors to discuss outstanding balances, negotiate payment or filing arrangements, and explain obligations.

- Reviewing and analyzing information to assess a taxpayer’s or debtor’s situation, including basic review of accounting and financial records.

- Recommending and taking enforcement action where appropriate, including legal actions to ensure filing and payment of outstanding balances.

- Maintaining accurate case files including correspondence, file notes, and records of discussions to document and justify actions taken.





- Educating clients on their requirements and obligations to file and/or pay, and promoting electronic filing and payment options.

- Responding to inquiries from taxpayers, debtors, employers, accountants, and their representatives on account status and next steps.

- Negotiation & conflict resolution : respectful assertiveness, ability to influence outcomes, and de-escalation skills.

- Organization & case management : ability to manage competing priorities, deadlines, and follow-ups.

- Written communication : ability to create clear and complete file notes/correspondence and document decisions accurately.

- Analytical judgement : ability to assess information, ask solid diagnostic questions, and choose appropriate next steps.

- Professionalism & integrity : discretion with confidential information and consistent decision-making.

- Adaptability : resilience and effectiveness in a changing, deadline-driven environment.

- accounts receivable

- banking or credit

- insurance claims

- client service escalations

- dispute resolution, enforcement or regulatory compliance

- call-centre resolution roles

- case management environments, employment standards or labour enforcement, or

- audit and investigative analysis.

- Please

APS Competencies : Competencies are behaviors that are essential to reach our goals in serving Albertans.



We encourage you to have an in depth understanding of the competencies that are required for this chance and to be prepared to demonstrate them during the recruitment process.

- This link will assist you with understanding competencies:

- The following competencies are essential for the position:

- Agility : You demonstrate the ability to anticipate, assess, and readily adapt to changing priorities, maintain resilience in times of uncertainty and effectively work in a changing setting.

- Build Collaborative Environments : You demonstrate that you genuinely value and respect different viewpoints and expertise and are willing to learn from others.

- Creative Problem Solving :You are willing to explore different methods in how we complete our work, with a goal to achieving more efficient and effective outcomes.

- Drive for Results : You take past experiences into consideration when making plans and adjust those plans based on past learnings.

- Develop self and others : You contribute to team learning by sharing information, knowledge, and experiences even when not asked.

- Systems Thinking :You seek information and analyze long-term outcomes. Focus on the goals and values in addition to the process.

Qualifications : Two-year diploma in a related field; or equivalent education/experience as described below.

- Equivalency:

- Directly related education or experience considered on the basis of:

- 1 year of education for 1 year of directly related experience; or

- 1 year directly related experience for 1 year of education.

Assets include :

- Experience working in complex program administration.
- Experience working in a collections environment.
- Knowledge of Federal and Provincial Corporate and Commodity Tax Legislation.
- Ability to interpre

📌 Compliance Officer (Edmonton)
🏢 Government of Alberta
📍 Edmonton