At Erin Park Lexus Toyota we have an exciting opportunity to join our service department as a Lexus Junior Service Advisor. "Let's Build a Career Together" #erinparkjobs

The Junior Service Advisor is the dealership’s front-line guest relations and service sales representative. This role is responsible for delivering an exceptional guest experience while identifying service and maintenance needs, providing professional recommendations, and ensuring a seamless service visit from start to finish.

Do you have a passion for hospitality and automotive? Do you enjoy building relationships and creating memorable experiences? Are you looking to join a high-performing team that is committed to excellence? Do you have previous experience as a Service Advisor in a luxury automotive brand with a strong interest in vehicles and automotive service?

As a Lexus Jr. Service Advisor you are responsible for:

- Promptly welcome and assist guests in a friendly, skilled, and courteous manner.




- Listen to guest concerns and accurately document service requirements.
- Provide clear and accurate estimates for recommended maintenance and repair work.
- Conduct vehicle walk-arounds to document vehicle condition and identify items that may require attention.
- Present maintenance recommendations based on the manufacturer's schedule.
- Keep guests informed throughout the service process and ensure all questions are answered.
- Coordinate with technicians and internal departments to ensure a smooth guest experience.
- Build lasting relationships through exceptional communication and follow-up.

Qualifications :

- 0.5+ years experience delivering a highly guest-focused service experience within a luxury automotive dealership environment.
- Experience working with Net Promoter Score (NPS) programs and customer satisfaction metrics.
- Valid G drivers license.

📌 Junior Service Advisor (Mississauga)
🏢 Erin Park Lexus
📍 Mississauga