Algo is a rapidly growing technology company specializing in the manufacturing and supply of audio and video communication products. Our creative solutions are designed to make industrial communication safe, simple, and effective. We collaborate with some of the largest technology companies globally to deliver cutting-edge products to our customers.

Core Responsibilities : Pre-Sales Solution Design & Support

- Collaborate with the sales team to understand customer requirements and propose appropriate technical solutions
- Design and recommend system architectures for IP audio/video and paging deployments
- Assist in product selection, compatibility validation, and integration planning
- Participate in customer calls, demos, and technical discussions to support the sales process
- Perform ad hoc lab testing to reproduce customer-reported issues and validate potential solutions, collaborating with engineering and QA as needed to support issue resolution and product improvement

Product Expertise & Consultation

- Provide guidance on best practices for deployment, configuration, and optimization
- Stay current on product updates, industry trends, and competing technologies

Technical Documentation

- Contribute to internal knowledge bases and troubleshooting resources

Cross-Functional Collaboration

- Work closely with engineering, product management, and sales teams to relay customer feedback and improve products
- Provide input on feature requests and product enhancements based on customer needs




- Support internal training for sales and support teams on new products and features

Required Skills Qualifications

- Bachelor Degree/Diplomas/Certificates in Software Engineering, Computer Science, Computer Engineering, or equivalent experience/education.
- 2+ years of technical support experience
- Strong understanding of IP networking fundamentals (TCP/IP, DHCP, DNS, VLANs, etc.)
- Ability to design and articulate technical solutions based on customer requirements
- Excellent communication and presentation skills, with the ability to explain technical concepts to both technical and non-technical audiences
- Strong problem-solving skills with the ability to assess customer environments and recommend appropriate solutions
- Ability to collaborate effectively with sales, product, and engineering teams
- Highly organized with the ability to manage multiple opportunities and priorities in parallel

Valuable Skills and Experiences :

- Experience supporting pre-sales activities such as solution design, product demonstrations, or technical consultations
- Familiarity with VoIP technologies (SIP, RTP, codecs) and IP-based communication systems
- Experience designing or deploying IP audio, paging, or communication systems
- Technical writing experience
- Understanding of hardware and electrical circuits
- Retail or customer service experienc
- Commercial/Professional audio background
- Fluency in French or Spanish is an asset

The pay range for this role is: 70,000 - 75,000 CAD per year (Canadian HQ)

📌 Presales Specialist (Burnaby)
🏢 Algo Communication Products
📍 Burnaby