At Qualitree, your primary responsibility will be to support the Sales Team in meeting and exceeding sales targets. You will build and nurture customer relationships, confirm accurate data entry, and communicate effectively with stakeholders. We are looking for a team player who can effectively plan, prioritize, and adapt to changes, contributing to the overall success of our sales efforts by ensuring efficient handling of customer inquiries and supporting the sales process from initial contact through to order confirmation.

This position reports directly to the Sales Manager. It is a full-time job, Monday through Friday, with flexible hours. Seasonal demands and after-hours shipping considerations may require you to work longer or outside of regular business hours during certain times of the year.

Key Responsibilities :

- Order Entry Confirmation & Details _
- Process incoming purchase orders, verify order details for accuracy, and enter orders into the system for confirmation and fulfillment.
- Create and prepare sales quotes for the sales team, ensuring pricing, product availability, and details are accurate.
- Generate and send order confirmations to customers and internal teams.
- Assist the sales team with customer-requested order adjustments, including quantity changes or updates to existing orders.
- Effective Administrative Support _
- Contribute to the continuous improvement of internal processes and workflows.
- Maintain accurate records of customer interactions, transactions, comments, and feedback.
- Generate reports and summaries for the key account managers that are account/customer or product specific.
- Support Sales Team with Customer Communication _
- Communicate with customers to obtain order details.
- Communicate with Operations & Logistics to confirm the accuracy of the order shipping.
- Maintain PO confirmation platforms with Industry Partners.

Rebookings of yearly,



repeat customer orders.

CRM data entry and management.

Act as a liaison between the Sales Team and other departments to provide smooth cross-functional communication.

Skills and Qualifications : Positive attitude, adaptability, and a willingness to learn and take on new responsibilities.

Demonstrate proficient utilization of Salesforce or other CRM tools, and exhibit high competency in Google Workspace/Microsoft Office.

Showcase excellent technical skills in spreadsheet creation, highlighting overall computer proficiency.

Excellent communication and interpersonal skills.

Strong organizational and multitasking skills with keen attention to detail.

Demonstrate flexibility in work hours, aligning with the company schedule and adapting to seasonal demands.

Ability to work well under pressure and adapt to changing priorities.

Deliver excellent service with professionalism, diplomacy, and discretion in all customer interactions.

Maintain a thorough knowledge of the product lines and services provided by Qualitree.

Proven experience as an administrative assistant, sales support or similar role for 3+ years is an asset.

Certification or coursework in business/office administration is an asset.

Computer proficiency, including office management software.

Excellent written and verbal communication skills.

Ability to handle sensitive information with discretion and maintain confidentiality.

Demonstrated problem-solving and decision-making skills.

Efficient time management and prioritization skills.

Team player with the ability to collaborate effectively in a fast-paced workplace.

Observe and respect our core values.

Job Types : Full-time, Permanent

Pay: $25.00-$30.00 per hour

Benefits :

- RRSP match
- Wellness program

Ability to commute/relocate:

- Rosedale, BC: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

📌 Inside Sales Support Associate (Rosedale)
🏢 Qualitree
📍 Rosedale