Key Responsibilities :

- Answer incoming phone calls from clients and drivers, providing excellent customer service.
- Monitor and track bus locations using GPS systems to ensure timely service.
- Communicate promptly with drivers regarding schedule changes, delays, and any operational issues.
- Notify clients of any delays or changes in service, maintaining clear and qualified communication.
- Maintain accurate records of communications and service disruptions.
- Collaborate with team members to address any operational challenges that arise during the shift.
- Utilize basic computer skills to input data and manage scheduling software.

Qualifications :

- Fluent in English, both written and spoken; additional languages are a plus.
- Basic computer knowledge, including proficiency in Google Suite and Geotab GPS tracking software.
- Ability to work well under pressure and manage multiple tasks simultaneously.
- Strong problem-solving skills and a proactive approach to addressing issues.
- Previous dispatch or customer service experience is preferred.

Schedule :





- Split shifts from 5:30 AM to 9:30 AM and 2:30 PM to 6:30 PM . Flexibility for weekends and holidays may be necessary.

Benefits :

- Competitive salary
- Flexible work environment
- Opportunities for career advancement

Join Darchei Noam Ways Ltd. and be a part of a dedicated team that prioritizes safety and customer satisfaction!

Job Types : Full-time, Permanent

Pay: $21.00-$24.00 per hour

Expected hours: 40 - 44 per week

Benefits :

- Casual dress
- Company events
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Vision care

Ability to commute/relocate:

- Toronto, ON M3H 4R1: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Do you speak and write in English Fluently?
- Are you familiar with Geotab or other tracking software?

Experience :

- Dispatcher : 1 year (required)

Work Location: In person

📌 School Bus Dispatcher (Toronto)
🏢 Darchei Noam Ways
📍 Toronto