What is the opportunity?

What will you do?

- Adjudicate credit risk and borrowing requests within delegated lending authorities (DLA)
- Use your knowledge of credit policies and procedures to provide sound credit decisions
- Take ownership of client concerns and be accountable as the first point of contact
- Provide consistent service to uphold Client Service Commitments (CSC)

What do you need to succeed? Must-have

- Experience in delivering customer service excellence in a call handling workplace
- Ability to work independently and interact effectively within a team
- A drive to work efficiently in a fast-paced environment
- Ability to work shifts that align to all hours of business: 7:30am - 9:00pm Monday - Friday and 9:00am - 9:00pm on Saturdays
- Bilingualism (English and French) required, as you will regularly do business with RBC partners and/or employees across Canada with English and French speaking needs

What’s in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

- Leaders who support your development
- Ability to make a difference and lasting impact

Job Skills

Business Case Design, Credit Analysis, Credit Card Systems, Data Gathering Analysis,



Financial Statement Analysis, Quality Management, Retail Sales Support and Administration, Retail Systems, Risk Management, Taking Ownership

Additional Job Details

Address : 800 RUE DE LA GAUCHETIÈRE O, SUITE 4021:MONTRÉAL

City : Montréal

Country : Canada

Work hours/week : 37.5

Employment Type : Full time

Platform : PERSONAL & COMMERCIAL BANKING

Job Type : Regular

Pay Type : Salaried

Posted Date : 2026-03-09

Application Deadline : 2026-03-26

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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