We are seeking an experienced and dynamic service-focused Site Security Manager to oversee security operations at one of downtown Vancouver's busiest and most prestigious venues for global conferences, tradeshows and high-profile public events. In this pivotal role, you will lead a team responsible for maintaining a secure environment, implementing security protocols, and responding swiftly to any incidents.

This role is ideal for a confident leader with a background in security, customer service, and event operations. You will be responsible for overseeing all event and security activities, leading a large team, and maintaining high standards in security protocols, staff training, and guest safety.

Your Mission : To ensure a secure and welcoming setting for visitors, staff, and event clients while leading a professional security team in a fast-paced, high-profile setting hosting over 500 events annually.

Key Responsibilities : Operational Leadership

- Lead all on-site security operations across conferences, trade shows, corporate events, and public gatherings
- Develop and execute comprehensive event security plans in coordination with venue operations and event organizers
- Conduct pre-event security briefings and post-event debriefs
- Oversee deployment strategies, staffing plans, and real-time operational adjustments

Risk Management & Compliance

- Conduct regular threat, vulnerability, and risk assessments
- Ensure compliance with the BC Security Services Act, WorkSafeBC, fire code regulations, and venue policies
- Liaise with Vancouver Police Department, Fire Services, BC Emergency Health Services,



and other external agencies as required
- Maintain readiness for emergency situations including evacuations, protests, medical incidents, and critical incidents

Team Leadership & Development

- Recruit, train, mentor, and evaluate supervisors and security staff
- Foster a culture of accountability, professionalism, and customer service excellence
- Conduct performance reviews and progressive discipline where required
- Develop leadership bench strength and succession planning within the team

Incident Management & Reporting

- Oversee investigation and documentation of incidents, ensuring accuracy and timeliness
- Analyze incident trends and implement corrective action plans
- Ensure proper evidence handling and reporting standards are maintained

Client & Stakeholder Relations

- Serve as primary security liaison to venue management and event clients
- Attend planning meetings with stakeholders to align security objectives with event requirements
- Provide security briefings to VIP clients and executive leadership when required

Technology & Systems Oversight

- Oversee CCTV systems, access control and reporting platforms
- Utilize scheduling systems and business management software effectively




- Implement data-driven improvements to security performance and efficiency

Financial & Administrative Oversight

- Assist in budgeting, cost control, and payroll oversight
- Monitor overtime, staffing efficiencies, and event cost allocations
- Prepare monthly operational reports and performance metrics

Your Qualifications :

- Valid BC Security Worker License and BC Class 5 Driver’s License
- Minimum 5 years of security management / leadership experience, preferably in events, hospitality, or large venue operations
- Background in customer service, event coordination, hospitality, or retail an asset
- Experience in incident reporting, de-escalation, and emergency response planning
- Proficient in Microsoft Office and familiar with systems such as Celayix and or EBMS
- Skilled demeanor, strong organizational skills, and a commitment to team leadership
- Post-secondary education in security administration, business, or a related field is an asset
- Ability to handle stressful situations with professionalism and decisiveness.
- Strong leadership skills with the ability to build cohesive teams, manage change, train, motivate, and manage security personnel effectively under pressure.
- Excellent communication skills for liaising with clients, law enforcement agencies, and internal teams.

Pay: From $80,000.00 per year

Benefits :

- Company events
- Dental care
- Discounted or free food
- Extended health care
- Life insurance
- On-site parking

Work Location: In person

📌 Site Security Manager (Landmark Events Venue Downtown Vancouver)
🏢 GENESIS SECURITY GROUP
📍 Vancouver