This position will be involved in all aspects of the: The Rosseau Restaurant

Windermere Pub

Summary

Front of House Operation:

- Conduct morning pre-shift and post shift meetings with all staff.
- For each shift assign staff sections, duties and review open table reservation assignments.
- Greet and handle all guest interaction with a high level of professionalism and hospitality.
- Daily inspections on cleanliness, organization and opening & closing and shift change duties are completed.
- Quality checks each guest table to ensure expectations in service and food and beverage offerings meet or exceed individual guest expectations.
- During service oversee all areas and staff while assisting where needed - maintain a strong floor presence
- Ensure buffet is always clean, neat, food is abundant, and all accompaniments are present
- Empowering staff to resolve issues, while acting as a supportive and active leader who will manage situations as they evolve.
- Ensure service standards/timelines are maintained. Lease with kitchen lead for turn around action plans
- Review and approve all service recovery measures / adjustments
- Ensure detailed end of shift log completed and available

Responsibilities :





- Create a culture of empowerment, accountability, teamwork, continuous improvement, and a passion for providing exceptional hospitality
- Actively manage labour costs - reassign, alter shifts, assign/manage breaks/meal periods
- Ensure qualified image of team, - grooming, uniform, serving etiquette, attendance
- Assist with recruiting and onboarding to build a high functioning and positive team
- Oversee employees while reviewing opportunities for continue improvement.

Qualifications

- Proven leadership skills in a hospitality environment
- Strong customer service orientation with a focus on guest satisfaction
- Experience managing front desk operations and hotel services
- Proficiency in handling multi-line phone systems
- Ability to communicate effectively in multiple languages is a plus
- Knowledge of phone etiquette and guest interaction best practices

Job Types : Full-time, Part-time, Fixed term contract, Seasonal Contract length: 6 months

Pay: $55,000.00-$60,000.00 per year

Licence/Certification:

- work permit (required)

Work Location: In person

📌 Restaurant Manager - Seasonal (Windermere)
🏢 Windermere House Resort
📍 Windermere