Date :Jun 9, 2026

Location : Calgary, AB (Hybrid), CA Vancouver, BC (Hybrid), CA Winnipeg, MB (Hybrid), CA Ottawa, ON (Hybrid), CA Wawanesa, MB (Hybrid), CA Montreal, QC (Hybrid), CA Dartmouth, NS (Hybrid), CA Edmonton, AB (Hybrid), CA Moncton, NB (Hybrid), CA North York - Toronto, ON (Hybr, CA Kitchener, ON (Hybrid), CA Hybrid - Canada, CA Lethbridge, AB (Hybrid), CA

Company :Wawanesa Insurance

Job ID : 10100

Employment Type :Existing Role

Salary : At Wawanesa, salary is only one component of a holistic, comprehensive and competitive offering that we provide to our employees. In addition to salary, full time and part-time permanent employees are eligible for an annual bonus plan, leave of absence top-up programs and provided with generous vacation time, personal days, premium free benefits and pension plan.

About Us

- At Wawanesa, we offer a hybrid work environment that offers flexibility to our employees in balancing in-office (2 days per week OR 15 hours per week in a Wawanesa office) and remote work. You may work from any of the following locations: Winnipeg, MB; Wawanesa, MB; Vancouver, BC; Calgary, AB; Edmonton, AB; Lethbridge, AB; Toronto (North York), ON; Kitchener, ON; Ottawa, ON; Montreal, QC; Moncton, NB; Dartmouth; NS.
- We are currently looking for dedicated, driven, and enthusiastic individuals who thrive in an environment that welcomes change and are looking for an opportunity for diverse experience and advancement on a growing team.

Job Overview : As an Auto Physical Damage Claims Supervisor,



you will lead and support the claims team in delivering a consistent, high-quality service experience while driving business results and maintaining strong customer service standards.

Responsibilities :

- Accountable for team performance metrics including productivity, quality, and service levels.
- Provide exceptional customer service.
- Coordinate and supervise daily activities of a national claims team.
- Provide guidance and leadership to staff and specialists.
- Manage service levels by organizing, distributing, monitoring work flow and setting priorities to ensure maximum efficiency and productivity as guided by corporate policies, procedures and business plans.
- Conduct or contribute to employee development, and employee performance management through coaching and following up on the development of their team’s technical competencies.
- Conduct periodic review of claims files and coach team to strive for continuous improvement and development by setting and tracking individual and team performance objectives.
- Provide direction and leadership in areas such as: liability determination, investigation, policy interpretation, settlement negotiations and establishing reserves for claims.
- Perform other duties as assigned.





Qualifications :

- College or university degree preferred.
- Currently pursuing or completed a CIP designation is a strong asset.
- Five or more years adjusting experience, including increasing complexity and decision-making responsibility.
- Demonstrated leadership experience (formal or informal) required, with experience leading remote or hybrid teams preferred.
- Proven ability to coach, motivate, and develop employees in a performance driven culture.
- Strong customer service, communication, investigative, analytical, and negotiation skills.
- Excellent time management, organization, and prioritization skills in a fast-paced environment.
- Strong knowledge of policy wordings, corporate guidelines, and claims procedures across lines of business.
- Knowledge of automobile, habitational, farm, and commercial policies, as well as relevant medical and legal terminology.
- Bilingualism in French and English is considered an asset.

Diversity Equity, Inclusion & Belonging

- At Wawanesa, we are committed to Diversity, Equity, Inclusion and Belonging (DEIB) and believe that our strength lies in the diversity of our people - this is supported by having a representative workforce.

Please note that the recruitment process for this position may involve the use of AI tools to screen, assess, or select applicants. All final decisions are taken or reviewed by human recruiters and human hiring leaders in compliance with all applicable legislation.

📌 Supervisor, Claims - Auto (Calgary)
🏢 Wawanesa
📍 Calgary