Store Manager - Cellphone Repair & Accessories

Company : Telze Location : Ottawa & Gatineau

Job Type : Full-Time / Permanent

Job Summary

Telze is seeking a results-driven Store Manager to lead daily operations of our cellphone repair and accessories store. This role combines leadership, sales, and technical oversight to ensure smooth operations, high-quality repairs, and strong revenue growth.

Key Responsibilities

Store Operations

- Oversee daily store operations, including opening/closing procedures
- Maintain a clean, organized, and professional retail environment
- Manage cash handling, POS systems, and daily sales reporting

Sales & Customer Experience

- Drive sales of accessories (cases, chargers, screen protectors, etc.)
- Deliver exceptional customer service and resolve escalations
- Train team on upselling and product knowledge
- Meet and exceed store sales targets

Repair Oversight

- Supervise phone and tablet repairs (screens, batteries, charging ports, etc.)
- Ensure repairs are completed accurately and on time
- Maintain strict quality control standards (“fix it right the first time”)
- Support and train technicians when needed

Team Leadership

- Hire, train, and manage store staff
- Create schedules and monitor employee performance
- Implement accountability systems and performance tracking
- Motivate team to achieve sales and service goals

Inventory & Merchandising

- Manage inventory of parts and accessories




- Organize displays by model, brand, and category
- Ensure proper pricing, labeling, and stock levels
- Minimize loss and track fast-moving items

Business Growth

- Analyze sales performance and identify growth opportunities
- Execute in-store promotions and marketing initiatives
- Support online sales channels if applicable

Requirements :

- 2+ years of retail management experience (electronics preferred)
- Strong understanding of smartphone repairs (iPhone, Samsung, iPad)
- Proven leadership and team management skills
- Sales-driven mindset with robust communication skills
- Ability to multitask in a fast-paced environment
- Experience with POS systems (Lightspeed or similar is an asset)

What We Offer

- Competitive salary + performance-based bonuses
- Growth opportunities within a fast-growing company
- Hands-on leadership role with real impact
- Supportive and team-oriented environment

Join Telze and lead a high-performing team in the fast-growing mobile repair and accessories industry.

Job Types : Full-time, Part-time

Pay: $20.00-$22.00 per hour

Benefits :

- Company events
- Flexible schedule
- On-site parking
- Store discount

Experience :

- Electronic Sales: 1 year (preferred)
- Direct sales: 1 year (preferred)

Language :

- French (preferred)
- Arabic (preferred)

Location :

- Ottawa, ON K1H 7X6 (preferred)

Work Location: In person

📌 Store Manager (Ottawa)
🏢 Telze
📍 Ottawa