New Opportunity - Future Hiring Need

About Us

At KWE , we are one of Canada’s fastest growing 3PL service providers. With a global network and a commitment to excellence, we deliver world-class logistics solutions to our customers. Our success is built on the dedication of our people; many of our leaders started in entry-level roles and grew their careers with us. If you’re looking for a place where hard work and ambition are recognized and rewarded, we’d love to meet you.

The Opportunity

We are seeking a Corporate Account Representative to act as a key support liaison between Corporate Account Management, customers, and internal operations teams.

In this role, you will be responsible for assisting with the day-to-day management of assigned accounts, ensuring service excellence, accurate coordination of shipments, and timely resolution of client inquiries. - What You’ll Do

- Communicate with Japanese-speaking clients, partners, or internal stakeholders to support business operations.
- Provide primary support to the Corporate Account Manager for assigned accounts, responding to client inquiries and ensuring timely follow-up on shipments, rates, and service requests.
- Maintain strong relationships with existing customers through regular communication and proactive service updates.
- Support quotation preparation by gathering information, validating costs, and ensuring competitive and accurate pricing is provided to customers.
- Assist with monitoring shipment performance and identifying service issues; escalating concerns and assisting with resolution to maintain high customer satisfaction.
- Maintain and update customer profiles, rate sheets, and account-related data in internal systems (e.g., SENS or equivalent platforms).
- Assist with generating weekly, monthly, and ad hoc reports on account activity, shipment metrics, and service performance.
- Develop and maintain SOP’s & KPI’s for new and existing key accounts.




- Assist with tracking KPIs and help support continuous improvement initiatives to enhance service delivery and operational efficiency.
- Work as a liaison between Customer Service and Operations to ensure the highest level of performance is achieved.
- Support customer meetings, business reviews, and presentations by preparing materials and data analysis.
- Stay informed on industry trends, carrier updates, and market conditions to support account strategies.
- Participate in proactive team efforts to achieve departmental and company goals.
- Comply with all safety policies, practices and procedures.
- Report all unsafe activates to supervisor and/or human resources.
- Provide leadership to others through example and sharing of knowledge and skills.
- Perform all other job -related duties as required by management. - What You Bring
- Bilingual in English and Japanese.
- Formal Academic training in International Business or related field and 1-2 years within international Logistics services and/or training; or equivalent combination of education and experience.
- Ability to read, analyze, and respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
- Ability to write reports, business correspondence, and procedure manuals.
- Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.
- Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
- Proficient personal computer skills including electronic mail, Power Point and Excel, record keeping, routine database activity, word processing, spreadsheet, graphics, etc. - Why Join KWE?
- Fast-paced, dynamic environment with a great team
- Chance for advancement
- Generous bonus program linked to company & individual success
- Competitive and equitable compensation packages
- Comprehensive group benefits
- Company paid pension program
- Accessible and inclusive work environment
- Flexible / hybrid work arrangements

If you’re ready to take the next step in your career and contribute to a growing organization, we’d love to hear from you!

📌 Corporate Account Representative (Mississauga)
🏢 Kintetsu World Express
📍 Mississauga